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Career Opportunity

Credit Management Officer

Locations: Jakarta, Jakarta Special Capital Region Job Function: Operations Credit Ops Employee Status: Careers Job ID: 19015877
  • Primary Location: Indonesia,Jawa,Jakarta
  • Education: Associate's Degree/College Diploma
  • Job Function: Operations Credit Ops
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19015877


  • Make outgoing call to delinquent/recovery customer to remind, educate and ask them to make payment
  • Escalate customer request/issue/complaint
  • Perform collection activities as per approved strategy
  • Process ESMS as agreed turn-around time
  • Minimize security violations and avoid information security incident
  • Comply with the Citibank policy and procedure
  • Accomplish each assigned project as per agreed target date
  • Avoid any complaint from internal customers and external customers
  • Contribute proactively during team meeting and activities


  • Candidate must possess at least a diploma, bachelor's degree, any field
  • GPA minimum 2.75/4.00
  • Fresh graduate are welcome to apply
  • Good negotiation skills
  • Able to work under shift schedule
  • Able to work under pressure
  • Target-oriented and customer-oriented
  • Problem solving skill, integrity and honesty are necessary
  • Able to communicate English and Bahasa (both written and oral)
  • Responsible having knowledge in banking products
  • Full time positions with contract basis available