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USCB - SVP In Business Privacy Officer

Job Req ID 22560934 Location(s) Jacksonville, Florida; Wilmington, Delaware; Atlanta, Georgia; New York, New York; Elk Grove Village, Illinois; Irving, Texas; Tampa, Florida Job Category Risk Management
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The US Personal Banking (USPB), In-Business Privacy Officer Lead is responsible for providing governance and oversight, operational risk management and controls leadership across the USPB Businesses for all activities associated with Privacy.  This leader has the full governance and oversight ownership and responsibilities for Privacy covering all privacy related capabilities and requirements including compliance with the Citi Global Privacy Policy, identification and management of operational risks associated with Privacy and working across the business to ensure that effective controls and monitoring are in place to reduce risk. 

This leader is accountable for ensuring that the USPB is compliant with the Global Privacy Policy, Standards, and Procedures and the applicable laws rules, and regulatory requirements. 

This position will report to the PBWM and Legacy Franchise Privacy Lead.  This position will lead a team of in Business Privacy Officers to execute against these responsibilities.

The successful candidate will be able to execute against these core responsibilities:


  • Act as single point of contact for Privacy activities for the Business/Function
  • Set the coverage structure of the In-business Privacy Officers for the Business/Function and ensure appropriately staffed with qualified individuals.
  • Represent USPB at the PBWM and Legacy Franchise Privacy Forum
  • Provide regular updates to executive management, PBWM and Legacy Franchise Privacy Lead, PBWM Chief Data Office and Data Risk and Control Head on activities and progress as it relates to compliance with the policy, regulatory commitments, and engagements with second and third line of defense
  • Develop, gain agreement and approval, and promote Privacy processes and standards across the USPB businesses and functions and lead the process to gain alignment on the Global Privacy Policy and ECDO requirements
  • Document and distribute policy, regulations, rules, definitions, and standards as it relates to Privacy to the USPB Businesses and functions.

Risk & Controls

  • Partner with the Business Stakeholders, ECDO, PBWM CDO, Technology and Operations to ensure that preventative and detective controls are in place for USPB to address privacy risk.
  • This role serves as the primary point of contact for USPB as it relates to Privacy for internal Compliance, Operational Risk Management, and Internal Audit inquiries, assessments, and audits.  This role serves in a similar capacity for regulatory requests (MRA’s MRIA’s etc.)
  • Establish and maintain the overall risk appetite relevant for Privacy management for the Business/Function
  • This role will conduct control assessments, including Management Control Assessment (MCA), to monitor and measure control effectiveness.
  • Maintain a single consolidated view of privacy management KPIs and KRIs for the Business/Function
  • Maintain a single consolidated view of issues & CAPS relevant for the Business/Function
  • Monitor and report on control exceptions via Governance structures established – support the MCA process and monitor issues identified
  • This role will perform assessments to ensure that privacy requirements records are monitored and measured effectively.
  • Provide governance and oversight covering all data capabilities and data governance requirements for USPB to manage and facilitate compliance with the Policy and Standards and verify that procedures are documented and in place for all Privacy capabilities
    • Establish and oversee the process for the system of record identification for personal data using the ECDO approved tools
    • Identify and record any data quality concerns using the ECDO approved tools
    • This role will perform assessments to ensure that privacy requirements records are monitored and measured effectively.

Operational activity oversight

  • The role will identify and partner with the ECDO, Business Stakeholders, PBWM CDO, Technology and Operations to implement or modify necessary policies, procedures, and system/technical enhancements to fill current and future Privacy gaps in USPB.
  • Duties include staffing (including offshore resources where applicable), planning, budgeting
  • Implement and monitor exception mechanisms for the Business/Function to track:
    • Maintenance of master inventories – e.g. record of processing inventory
    • Completion of operational processes, including responding to data access requests and ensuring 1st line Privacy Impact Assessments are completed and reviewed
    • Ensuring 1st line Privacy Notice Database is updated and accurate
    • Privacy EMP/SMP Monitoring – are controls deployed and active in the 1st line
    • Data Loss Prevention exceptions
    • Records Management storage and/or deletion exceptions
  • Oversee, if applicable, the annual attestation process completion for the Business/Function
  • Additional responsibilities include the accountability for ensuring
    • Assisting the business on Privacy related Issues (and managing the issues assigned for us to own)
    • Participate on the Regional Change Committees (NCC) – providing guidance to the business on Privacy Program requirements
    • Ensuring Extraterritorial Regulatory Changes are assessed (trying to get this directed through Reg Change Management forums)
    • USPB Org Change Management and Oversight Process and implications to Privacy

Enterprise activities

  • Support enterprise initiatives, translating global requirements into Business/Function specific activities
  • Support rollout of new and updated policies and standards across the Business/Function
  • Support global training development and enable tailored content delivery for the Business/Function where required
  • Provide strategic leadership, management, governance, and oversight in partnership with the Business Stakeholders, the ECDO, PBWM and Legacy Chief Data Office, Technology and Operations.

Thekey characteristics of the ideal candidate for the position are:

  • Strategic thinking and the ability to frame business problems.
  • Excellent communication skills and the ability to work closely with executive and senior management required
  • Collaborative mindset and able to work well in a matrix work environment. Strong process viewpoint
  • Ability to think strategically, creatively problem solve, and the ability to engage resources outside of their direct control to achieve objectives
  • Strong influence management skills
  • Strong executive presentation and presentation documentation preparation skills required
  • Cooperative problem-solving mindset. Able to work well across multiple LOB’s and functional areas. 
  • Ability to bridge business needs and requirements to technical solutions and/or process improvements.
  • Solid understanding of business strategy and I/T landscape
  • Proven ability to communicate business rationale to internal and external counterparts
  • Knowledge of data, reporting and analytic functions within a financial services organization
  • Demonstrated ability to deal with ambiguity and to interface with internal and external resources to define requirements
  • Demonstrated ability to succeed in a fast-paced, rapidly changing business environment


  • 10+ years of overall business management experience in a complex, financial organization, with particular focus in the records and information management space highly preferred. 
  • Proven ability to act independently, work quickly and with careful attention to detail, juggle multiple priorities and thrive in a varied, fast-paced environment.
  • Proven ability to communicate effectively, drive consensus, and influence relationships at all levels
  • Strong analytical/problem solving skills; sound judgment and demonstrated leadership skills.
  • Bachelor’s degree required
  • Beneficial to have a strong conceptual/ practical grounding in Privacy and Risk and Control frameworks and methodologies.
  • Privacy certification is preferred but not required


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Salary Range:

$121,640.00 - $182,460.00


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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