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The Business Risk Senior Manager - Procedure Governance - Hybrid

Job Req ID 23703982 Location(s) Jacksonville, Florida; Jersey City, New Jersey Job Type Hybrid Job Category Risk Management
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The Business Risk Senior Manager - Procedure Governance is responsible for managing the Procedures Governance Process and team for US Citigold/CPC within Global Wealth Management, working with functional teams to review and uplift existing procedures and codify procedures for all new or modified processes.
The role is responsible for the integration and implementation of the governance framework across US Citigold/CPC as well as supporting integration and standardization efforts across Global Wealth Management. The Business Risk Senor Manager manages a team of procedure writers, representing US CG/CPC in Global Wealth Management Procedure Committee meetings and handling deliverables assigned to US CG/CPC from CGW.

The ideal candidate is able to integrate subject matter and industry expertise into procedures and is able to contribute to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.


  • Ensuring governance over local procedures including recertification of procedures every 24 months per Citi policy
  • Accomplishes results through the management of professional team(s) and department(s).
  • Integrates subject matter and industry expertise within a defined area.
  • Contributes to standards around which others will operate.
  • Partners with the team on all new or modified processes to review through the appropriate governance routines and launch with adequate controls which can be monitored and reported.
  • Ensures internal reviews and external examinations are well managed with clearly evidenced controls.
  • Provided support of assigned business area by attending and participating in business meeting routines to provide control related updates to the team and learn about any new initiatives the team will need to support.
  • Proactively identifies emerging risks and assists the control team with resolving control gaps and issues and helps to create corrective action plans, inclusive of root cause identification and resolution.
  • Ad hoc control / audit related requests as needed.
  • Serve as partner on Manager Control Assessment (MCA) Quarterly Risk Assessment and the Annual Risk Assessment process.
  • Performs regular impact assessments regarding documentation on behalf of each functional group, often working with Issue Management teams, and Internal Audit
  • Actively focus on process improvement, creating efficiencies, and ensuring proactive approach and partnership to audit management
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Ability to manage teams. 
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 6-10 years experience in management, risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus . Demonstrates knowledge of in-scope business and product areas
  • Project management and governance experience with demonstrated ability to achieve and exceed critical milestones. ·
  • Must have a Outstanding leadership, communication, and influencing skills as this leader will work with Sr leaders, and audit partners on a regular basis.
  • Ability to foster working relationships with other leaders across multiple lines of business and with support organizations, including auditors and regulators. ·
  • Demonstrated judgement and critical thinking skills.


  • Bachelor’s/University degree or equivalent experience, potentially Masters degree


Job Family Group:

Risk Management


Job Family:

Business Risk & Control


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Salary Range:

$103,920.00 - $155,880.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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