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Technology Transformation Program Analyst VP (Hybrid)

Jacksonville, Florida| Tampa, Florida

Job Type: Hybrid

Job Req ID 24718642
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration

  • Credible Challenge

  • Risk Management

  • Data and Results Driven

  • Accountable

  • Adaptable


The Technology Transformation Program Analyst will provide analytical support and oversight of technology plans for the Compliance and Finance Program Groups (PGs). The Program Analyst must have strong critical thinking and analytical skills, experience working on large-scale efforts, and the ability to work well with other functions/lines of businesses.

The book of work is a rapidly changing mix of process innovation, regulatory compliance, customer product creation, financial control, and business reengineering engagements. This role requires exemplary communication, influencing and analytical skills.

The role will be part of the Transformation Execution Team, which is within the COO Transformation organization.


  • Identify potential areas of risks for technology-related efforts and suggest mitigation strategies. This requires the ability to categorize, prioritize and validate potentially complex material from multiple sources.
  • Support the planning and coordination of day-to-day program activities, leverage tools and capabilities developed by the Transformation Program (TP).
  • Identify and help resolve discrepancies between technology, and Compliance and Finance PGs assessment across book of work that affect technology delivery.
  • Compile reporting requests from various user groups to drive the necessary reporting & analytics needed to execute / monitor the program.
  • Partner with CAO Transformation and the O&T Transformation Office  to create dashboards and on demand reports.
  • Leverage reporting and analytic tools to perform deep dive analysis of Transformation Plans.
  • Use analytical thought processes to resolve issues by providing expertise via reporting analytics, allowing decision making.
  • Provide guidance, oversight, and support to the Compliance and Finance Program Groups for adherence to Consent Order process and procedures.
  • Support O&T’s efforts to ensure technology sectors consistently identify, tag, and create dependencies between their books of work and the Compliance and Finance PGs.
  • Leverage data analytics to identify meaningful insights and efficiency opportunities for process improvement.
  • Partner across the related teams to prioritize delivery of key projects.
  • Performs other duties and functions as assigned.


  • 7+ years of relevant experience in global financial institutions.
  • 3+ years of database query development or reporting / BI / analytics tools experience.
  • 3+ years of Project Management experience.
  • Advanced technical proficiency in MS Office Suite of tools; experience with JIRA, Confluence, MicroStrategy, Tableau, Project Tracking System (PTS) or equivalent Program Management tool.
  • Excellent communication and diplomacy skills in order to guide and influence others.
  • Candidate must be analytical, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi-task.
  • Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment.
  • Experience in complete software development life cycle (SDLC - development, testing, deployment, and troubleshooting).
  • Technically competent, well organized, proactive and be comfortable discussing issues with business and technical users at all levels.


  • Self-motivated with the ability to make decisions in the absence of detailed instructions.
  • Critical thinking, problem-solving, and root cause analysis experience.
  • Flexibility to manage multiple complex projects and changing priorities.
  • Excellent verbal, written and interpersonal communication skills.
  • Strong value system and sense of ethics.


  • Bachelor’s/University degree or equivalent experience in Computer Science, Engineering, or a related technical or analytical field


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Salary Range:

$103,920.00 - $155,880.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Success Stories

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Usman B.

Risk & Controls Transformation Lead
New York

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Cynthia D.

Mexico Transformation Head

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Dan F.

Data Operating Model and Governance Program Lead
New York


“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Shahzad A.

Data Tooling and Capability Head

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