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SVP / Manager’s Control Assessment (MCA) Transformation Team Lead

Jacksonville, Florida| Budapest, Hungary

Job Req ID 22561064
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


EO&T is tightly integrated with Citi’s businesses and plays a central role in driving value for its clients. It provides a foundation for infrastructure, technology, processes and people that enable Citi to achieve its day-to-day operational and its long-term growth goals. As measured by transaction volumes and customer touch points alone, Citi’s global O&T is one of the largest single organizations in the world.

The mission of the Operations & Technology Business Risk Control (OTBRC) organization in Citi is to support the identification, assessment and management / mitigation of risk across O&T related to franchise, reputational and client risks.  Within OTBRC, the EO&T MCA & Control Transformation Team is responsible for project and change management.

Key Responsibilities:

  • Develop and maintain strong working relationships with EO&T Business & Function Risk Control Leads as well as MCA & Control Framework teams

  • Provide project and change management leadership across programs, initiatives and BAU activities to successfully deliver MCA & Control projects

  • Ensure MCA & Control Framework consent order activities include clarity in roles / responsibilities and appropriately identified and engaged EO&T stakeholders

  • Plan and execute implementations to include sustainability resulting in ongoing executional excellence

  • Provide timely and effective project status updates, and as necessary escalate concerns related to program structure, insufficient accountability or other risks which may impact deliverable timeliness or quality

  • Manage project schedule and as needed, accelerate execution to address milestone delays

  • Provide leadership for timely closure and effective change management to confirm quality and adequacy of deliverables against target state, including coordination across organizations and as needed, engagement with the 2nd or 3rd line of defense

  • Understand and articulate the unique needs and risks associated with EO&T in MCA & Control meetings


  • 10+ years broad experience in operational risk and/or transformation roles including in managing large complex projects related to operational risk

  • Demonstrates consistent track record of having worked as a Program or Project Manager, or working on large, strategic cross-functional projects

  • A strong business understanding of O&T preferred

  • Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made

  • General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions

  • Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts

  • Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests

  • Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls

  • Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts

  • Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge

  • Be comfortable communicating reality – both positive and negative - honestly, openly and directly

  • Demonstrated ability to think strategically, analytically and creatively problem solve

  • Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity

  • Process re-engineering mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos

  • Previous Supervisory/Management experience Is a plus


Bachelor’s/University degree or equivalent relevant business experience preferred


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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