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Regulatory Delivery and Special Projects Lead - Director

Job Req ID 24757501 Location(s) Jacksonville, Florida; Tampa, Florida Job Type Hybrid Job Category Technology
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The Director PM Lead will be responsible for managing a team responsible for performing program and project management responsibilities across regulatory and strategic work efforts in the BoW.   This role will be supporting primarily Finance Credit Risk Management Technology while managing special projects as demanded across Functions Technology.    This Director will need to ensure proper stakeholder engagement and be the first point of escalation for program and project managers of all risks and issues impacting execution.    They will need to ensure their team maintain strong program and project management principles and disciple while ensuring adherence to policies and procedures.   Director will need to lead Program and project managers to work with engineers, scrum masters, applications managers, and other roles to ensure delivery commitments are met. 

Excellent verbal and presentation communication skills required to negotiate internally, provide senior leadership, guidance, and solutions usually at a senior level.   Full management responsibility for coordinating across multiple teams, including management of people, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an integral member of the functional leadership team within a country/site location, job family, or line of business.


  • Supports BoW all activities from initiation through closing including directing and coordination of day-to-day activities with other execution roles i.e engineers, architects, application managers.
  • Escalation contacts for STLS, SMT, Program / Project managers on risks and issues
  • C-suite level executive level internal and external reporting
  • Ensure all Program and project managers are properly trained and are compliant with CPPMP/CPPMS
  • Ensure teams are within risk appetite for Tech and PM scorecards.
  • Manage and oversee the BOW Cross Function Internal and External plan dependencies.
  • Identifies stakeholders in key organizations and build and manage relationships with each stakeholder.
  • Directs the creation of multiple programs of work and manage their alignment to business goals.
  • Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.
  • Leads the identification and drive resolution of issues, including those outside established programs of work.
  • Works with stakeholders to ensure program scope definition meet business objectives and partner with Program Sponsor to ensure business case/cost benefit analysis is in line with business goals.
  • Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
  • Assists program team in negotiating for resources owned by other departments in order ensure the program is completed within stated timelines.
  • Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
  • Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
  • Manages a team of employees and coach and evaluate performance and makes recommendations for pay increases, promotion etc.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 15+ years of experience, including 8-10+ years' managerial experience
  • 10+ years of experience within Finance function (business/technology) within the financial services industry
  • Demonstrate a consistent track record having worked as a Program or Project Manager, Lead, managing teams and large, strategic cross-functional projects.
  • Previous program/project management, consulting, technology and/or management
  • CAPM, PMP, PgMP and/or MBA are a plus


  • Bachelor’s/University degree or equivalent experience, potentially Master’s degree and managerial experience


Job Family Group:



Job Family:

Technology Project Management


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Jun 19, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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