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Program Management Risk: ORM – Program Assessments VP

Job Req ID 23612771 Location(s) Jacksonville, Florida; Irving, Texas Job Category Risk Management
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Who we are:

Projects are the lifeblood of an organization. They are the vehicles by which organizations achieve their strategic goals. Help Citi expand its work with mid-sized companies who aspire to go global, combine its Private Bank and consumer wealth businesses, build an infrastructure that is scaled and agile and delivers a great user experience, simplify and modernize its operating model for the digital age, and achieve other strategically critical goals by ensuring its most important initiatives are well positioned to achieve their objectives.

The Program Management Risk Oversight Group (“PMRO” or “the Group”) is a second line of defense function within Citi’s Operational Risk Management function. This is an opportunity to get in at the start of a journey as we build and define the project execution risk operating model and team, as well as plan and execute the team’s tactical and strategic roadmaps. The Team operates at the enterprise level of Citi, across its numerous legal entities and geographies, serving as a key advisor in the domain of program management risk. Two of our partners you will be working with include the Office of the Chief Administrative Office, and Citi’s Program Management Council.

Job Description:

The PMRO Group is seeking a Vice President to join a growing team. The VP will be a strong partner to the Group’s Head of Program Management Risk Oversight in assisting with building and operationalizing the high-impact, strategic program. This VP will specifically report to the Group’s Targeted and Thematic Assessments function.

The candidate we seek is a proven and successful Program/Project Risk professional. They will have a track record of opining on project execution risk within financial institutions. The Candidate will be asked to support the team’s Senior Vice President to provide an independent assessment of the comprehensiveness and effectiveness of project management processes, risks impacting project management processes, as well as providing insights into the overall themes affecting project management risk across the firm and broader industry.

Primary Responsibilities:

The Vice President within the Group’s Targeted and Thematic Assessments team will work alongside the SVP to complete all process creation, control creation, and maintenance of the PMRO’s Targeted and Thematic Assessments. Targeted Assessments refers to assessments of specific projects as it relates to project execution risk. Moving beyond targeted assessments, the team’s thematic assessment component of work entails analyzing trends within Citi, other financial services organizations, or the industry as a whole and providing insights and recommendations based on those observations. More specifically, the Vice President is expected to:

  • Partner with PMRO management to further develop a best-in-class program management risk oversight function, focusing on the development of governance, operating models, engagement models, processes, and procedures
  • Keep informed of changing regulatory expectations that may impact project governance or project execution risk
  • Understand how policies, procedures, and standards are applied within day-to-day project management activities
  • Help provide a second line challenge function of project’s adherence to policies, procedures, standards, and industry best practice
  • Conduct in-depth reviews of projects to identify and understand why they contain outsized execution risk and create assessment reports with opportunities for improvement
  • Assist with thematic assessments, identifying trends within Citi, other financial services organizations, or across the industry as a whole and present opportunities for improvement
  • Appropriately assess risk when business decisions are made, demonstrating consideration for Citi's reputation, and safeguarding its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment regarding personal behavior, and escalating, managing, and reporting controlling issues with transparency


  • Experience working within CAO or Chief of Staff function, assisting with coordination of activities of a department or division
  • Some understanding of how operational risk is measured and managed
  • Experience participating in risk and control self-assessments preferred
  • Experience working with Internal Audit on the remediation and closure of open issues preferred
  • General understanding of the global prudential regulatory framework within with Citi operates a plus
  • General understanding of accepted project management practices and frameworks
  • Outstanding communication and influencing skills will be needed to drive strategy and transformation activities
  • 5-10 years of experience in financial services
  • Exceptional relationship management skills; must be able to address and resolve issues
  • Demonstrated clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment


  • Bachelor’s/University degree


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Salary Range:

$100,430.00 - $150,650.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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