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Head of Risk Analytics - SVP: Program Risk Management

Job Req ID 22588025 Location(s) Jacksonville, Florida; Irving, Texas; Rutherford, New Jersey Job Category Risk Management
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Who we are:

Projects are the lifeblood of an organization. They are the vehicles by which organizations achieve their strategic goals. Help Citi expand its work with mid-sized companies who aspire to go global, combine its Private Bank and consumer wealth businesses, build an infrastructure that is scaled and agile and delivers a great user experience, simplify and modernize its operating model for the digital age, and achieve other strategically critical goals by ensuring its most important initiatives are well positioned to achieve their objectives.

The Program Management Risk Oversight Group (“PMRO” or “the Group”) is a second line of defense function within Citi’s Operational Risk Management function. This is an opportunity to get in at the start of a journey as we build and define the project execution risk operating model and team, as well as plan and execute the team’s tactical and strategic roadmaps. The Team operates at the enterprise level of Citi, across its numerous legal entities and geographies, serving as a key advisor in the domain of program management risk. Two of our partners you will be working with include the Office of the Chief Administrative Office, and Citi’s Program Management Council.

Job Description:

The PMRO Group is seeking a Senior Vice President (SVP) to join a growing team. The SVP will be a strong partner to the Group’s Head of Program Management Risk Oversight in assisting with building and operationalizing the high-impact, strategic program. This SVP will specifically lead efforts to mature the Group’s Risk Analytics and Reporting functions, processes, and reporting.

The candidate we seek is a proven and successful Program Management and Program/Project Risk professional. They will have deep understanding of program and project management principles, including a successful track record of building out a reporting function that collects, cleanses, and analyzes data to visualize KPIs and KRIs. It is expected that the candidate will directly support the functions across the PMRO Group in their efforts to effectively challenge the first line’s program execution.

Primary Responsibilities:

The SVP leading the Risk Analytics and Reporting workstream of the PMRO will help build a team to conduct all PMRO-related reporting, supervise all PM Risk Oversight statuses, and assist with the effective challenge of first line as it relates to data and reporting. Additionally, the Risk Analytics and Reporting Team will serve as a supporting function to all other PMRO Teams. More specifically, the SVP is expected to:

  • Partner with PMRO management to further develop a best-in-class program management risk oversight function, focusing on the development of reporting solutions focused on PMO risk
  • Define and evolve PMO risk reporting solutions including designing logical data models and defining data integration frameworks
  • Develop and refine key risk indicators (KRIs) including requirements gathering, data mapping, and logic definition
  • Mentor and manage other reporting analysts to execute on PMRO reporting goals
  • Partner with technology and data & analytics teams to execute on PMRO reporting goals
  • Own and mature PMRO’s toolset, including templates, vendor reporting software, in-house reports, etc.
  • Own the creation and delivery of PMRO’s ongoing, weekly, bi-weekly, and monthly reporting needs
  • Manage the PMRO’s book of work to ensure the team meets all deadlines across various assessments
    • Own the creation of the PMRO’s status reports and present to relevant stakeholders
  • Keep informed of changing regulatory expectations that may impact project governance or project execution risk
  • Assist with the other PMRO functions assessments, providing effective second line challenge as it pertains to data capture and reporting improvements across frameworks, organizational PMOs, initiatives, programs, and projects
  • Appropriately assess risk when business decisions are made, demonstrating consideration for Citi's reputation, and safeguarding its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment regarding personal behavior, and escalating, managing, and reporting controlling issues with transparency


  • In-depth understanding of how operational risk is measured and managed
  • 7+ years of experience delivering reporting and business intelligence solutions including designing data models, developing ETL/data integration jobs, and defining report requirements
  • Hands on experience with reporting and business intelligence tools such as Tableau, Power BI, Qlik or related
  • Proven experience with logical data modeling (including dimensional data modeling and star schema designs)
  • Experience with and knowledge of operational risk management practices
  • 10+ years of experience in the financial services industry
  • Understanding of generally accepted project management practices and frameworks
  • Outstanding communication and influencing skills will be needed to drive strategy and transformation activities
  • Exceptional relationship management skills; must be able to address and resolve issues
  • Demonstrated clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment


  • Bachelor’s/University degree in Information Systems, Computer Science or related discipline
  • Master’s degree is recommended but not required


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Salary Range:

$126,510.00 - $189,760.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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