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Career Opportunity

Marketing Operations Analyst

Locations: Jacksonville, Florida Job Function: Marketing Employee Status: Regular Job ID: 19107314

In line with Citi’s commitment to operate with integrity, maintain strong ethical standards and adhere to applicable regulatory and legal requirements, this position supports Marketing Operations for Citi Branded Cards in managing all Privacy and Language notices to Citi customers.

Specifically, in order to comply with regulatory guidelines (Reg P), Citi provides a Privacy Notice to all cardmembers annually.  The notice provides information to cardmembers on data sharing and on how to limit sharing with affiliates and nonaffiliates.

Additionally, per Citi Fair Lending mandate, Citi will begin sharing a new communication, ILCS, notifying cardmembers of the Citi language policy.  This communication must be set up to follow the same rails as the Privacy Notice distribution. Both communications span across multiple channels – statements, email, online, direct mail and special print (Braille, Large Print) and occur with staggered frequency throughout the year to optimize cost expenditure.

Key Responsibilities

The Marketing Operations Privacy and ILCS analyst will successfully deliver the Privacy Notice and ILCS communication to all eligible Branded cardmembers annually, maintaining adequate evidence of delivery.  

  • Appropriately assess compliance risk in making execution decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citi by driving compliance with applicable laws, rules and regulations and applying sound ethical judgment regarding business practices.
  • Identify and escalate compliance risk inherent in particular situations, products, or transactions. The impact of these risks on any part of the Citi organization should be adequately escalated, identified, assessed, monitored, controlled, and reported as applicable.
  • Work with Legal, Compliance and Citi Privacy managers to obtain updates as needed annually or off-cycle as Control, Fair Lending or Regulation requires.
  • Execute updates to and delivery of these documents in multiple channels including statements, card carrier inserts, email, online, solo direct mail, braille/large print, and printed retail delivery. 
  • Work with various Citi departments such as Accounts Receivable (AR) and email execution to maintain and update processes.
  • Maintain detailed, timely tracking evidence to ensure all eligible accounts are notified and all regulatory and Citi requirements are met.
  • Maintain the Privacy and ILCS procedure manual.
  • Manage the annual Privacy and ILCS budget, ongoing forecasts and invoices.
  • Support manager as the subject matter expert on Privacy and ILCS execution including being the interface for any audits and working with execution groups to ensure the notification follows the regulatory and Citi requirements and answering questions and advising as needed.
  • Vendor interface for several processes including ADA compliance and Braille/Large print execution.
  • Systems interface working with Citi systems such as OPPM (Technology requests), Statement Marketing, and Vendor/Contract management.

Candidate Qualifications


  • 3-5 years of financial industry experience; Experience in Controls function a plus
  • Undergraduate Degree required
  • High level of accountability.
  • Strong attention to detail including data auditing skills.
  • Intellectual curiosity, logical thinking and the ability to solve problems creatively. 
  • Collaboration and teamwork across organizational boundaries.  Ability to build strong networks and relationships across Citi.
  • Strong communication skills and ability to communicate at all levels of the organization.
  • Thinks operationally and strategically; analyzes issues, uses sound judgment, generates new ideas; goes beyond the status quo. 
  • Time management skills and the ability to work efficiently under tight deadlines.
  • Self-starter – ability to work independently as well as in a group setting.


Grade :


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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