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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Internal Controls Senior Manager

Job Req ID 21367179 Primary Location Jacksonville, Florida; Sioux Falls, South Dakota Job Category Operations - Transaction Services
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Cash and Trade Proc Sr Mgr

Responsibilities

  • Responsible for oversight and execution of control related monitoring performed on behalf of TTS NA Commercial Cards Client Operations
  • Leads control reviews, projects, improvement or risk/control/compliance initiatives and audit assignments
  • Assesses Commercial Cards Client Operations alignment to policy and regulation requirements, recommends solutions and drive gaps to resolution
  • Identifies, documents and manage corrective action activities related to control weaknesses or enhancements
  • Exchanges complex/sensitive information requiring developed communication, diplomacy skills, and ability to persuade and influence others
  • Leads exempt and non-exempt team members ensuring development and succession
  • Develops education and knowledge management materials related to policies, regulation compliance and controls. Facilitates communication to Client Operations and stakeholders
  • Leads and/or participate in cross-site/cross-functional teams
  • Engages with Compliance, Legal, In-Business Controls, Product and other cross-line of business stakeholders
  • Keeps abreast of changing risk, internal policy and regulation landscape and applies trends in analysis and recommendations
  • Travel possible – maximum 20%

Qualifications

  • BS/BA degree or equivalent combination of education/experience; advanced degree strongly preferred
  • 5+ years of operations experience with demonstrated knowledge of risk, controls, compliance, regulations and audit functions ideal
  • Self-starter with ability to work independently to drive results
  • Ability to interact with all levels of Management
  • Career minded individual looking for future career growth in the Controls area
  • Experience managing exempt and non-exempt individuals
  • Successful track record in managing projects that entail collaboration with cross-functional teams
  • Strong experience with MS Office tools required (Excel, Access, Word, and Power Point) for writing guidelines, knowledge management job aids, presentations and performing assessments.  MS Visio preferred.
  • Demonstrated experience working effectively in the face of ambiguity, shifting priorities, and rapid change
  • Analytical skills with demonstrated ability to draw conclusions, support findings and escalate
  • Requires resourcefulness and investigative abilities, adept at understanding and applying new concepts
  • Requires ability to comfortably interact with all levels of management
  • Strong communication and proven ability to influence and drive results from a diverse team of functional stakeholders
  • Detail oriented with the ability to identify key business risks
  • Working  knowledge of Commercial Cards applicable policies, standards and regulatory requirements and related risks and controls preferred; including but not limited to:  MCA, Sanctions, AML, Information Security, COB, EUC, Complaints, Third Party Management
  • Able to drive results to meet departmental goals
  • Proven ability to initiate and lead initiatives related to efficiencies while maintaining  pristine controls

Education Level:Bachelor's Degree

Primary Location:NAM-USA-FL-Jacksonville/ NAM-USA-SD-Sioux Falls / NAM-USA-VA-Norfolk

Grade/Level: C13

Relocation: No

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the Pay Transparency Posting

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