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Internal Controls Senior Manager

Job Req ID 21367179 Primary Location Jacksonville, Florida; Sioux Falls, South Dakota Job Category Operations - Transaction Services
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Cash and Trade Proc Sr Mgr


  • Responsible for oversight and execution of control related monitoring performed on behalf of TTS NA Commercial Cards Client Operations
  • Leads control reviews, projects, improvement or risk/control/compliance initiatives and audit assignments
  • Assesses Commercial Cards Client Operations alignment to policy and regulation requirements, recommends solutions and drive gaps to resolution
  • Identifies, documents and manage corrective action activities related to control weaknesses or enhancements
  • Exchanges complex/sensitive information requiring developed communication, diplomacy skills, and ability to persuade and influence others
  • Leads exempt and non-exempt team members ensuring development and succession
  • Develops education and knowledge management materials related to policies, regulation compliance and controls. Facilitates communication to Client Operations and stakeholders
  • Leads and/or participate in cross-site/cross-functional teams
  • Engages with Compliance, Legal, In-Business Controls, Product and other cross-line of business stakeholders
  • Keeps abreast of changing risk, internal policy and regulation landscape and applies trends in analysis and recommendations
  • Travel possible – maximum 20%


  • BS/BA degree or equivalent combination of education/experience; advanced degree strongly preferred
  • 5+ years of operations experience with demonstrated knowledge of risk, controls, compliance, regulations and audit functions ideal
  • Self-starter with ability to work independently to drive results
  • Ability to interact with all levels of Management
  • Career minded individual looking for future career growth in the Controls area
  • Experience managing exempt and non-exempt individuals
  • Successful track record in managing projects that entail collaboration with cross-functional teams
  • Strong experience with MS Office tools required (Excel, Access, Word, and Power Point) for writing guidelines, knowledge management job aids, presentations and performing assessments.  MS Visio preferred.
  • Demonstrated experience working effectively in the face of ambiguity, shifting priorities, and rapid change
  • Analytical skills with demonstrated ability to draw conclusions, support findings and escalate
  • Requires resourcefulness and investigative abilities, adept at understanding and applying new concepts
  • Requires ability to comfortably interact with all levels of management
  • Strong communication and proven ability to influence and drive results from a diverse team of functional stakeholders
  • Detail oriented with the ability to identify key business risks
  • Working  knowledge of Commercial Cards applicable policies, standards and regulatory requirements and related risks and controls preferred; including but not limited to:  MCA, Sanctions, AML, Information Security, COB, EUC, Complaints, Third Party Management
  • Able to drive results to meet departmental goals
  • Proven ability to initiate and lead initiatives related to efficiencies while maintaining  pristine controls

Education Level:Bachelor's Degree

Primary Location:NAM-USA-FL-Jacksonville/ NAM-USA-SD-Sioux Falls / NAM-USA-VA-Norfolk

Grade/Level: C13

Relocation: No


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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