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GCB NAM Card & Retail Banking Risk & Control Analyst

Job Req ID 21310166 Primary Location Jacksonville, Florida; Wilmington, Delaware; Tampa, Florida; Florence, Kentucky; Irving, Texas Job Category Compliance and Control
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This role reports to the AML Risk & Control’s Program Quality Manager with responsibility for ensuring all processes executed in support of NAM Card & Retail Bank AML and Sanctions, regardless of function, have appropriate controls and monitoring in place to evidence compliance with applicable regulations such as Bank Secrecy Act, PATRIOT Act, as well as applicable Citi Policies.  This position serves as a partner to AML Compliance as well as Cards & Retail Bank and AML audit and policy partners. This individual manages specific activity to include corrective action planning/tracking, deliverables, impact assessment and implementation plan oversight as well as daily management of Records Management, EUCs, COB, ARCMs, and other control critical items.


  • Developing and implementing processes and engaging with other Control contacts, communicating with stakeholders and otherwise ensuring the success of the AML/Sanctions processes.
  • Managing control activities for the NAM Cards & Retail Bank AML Program Oversight Entity including Records Management, Continuity of Business, End-User Computing assessments and tracking, Key Risk Indicator tracking & reporting,  iCAPS Issue tracking, and MCA maintenance while independently validating processes and conduct spot validations on recurring basis.
  • Identifying and analyzing situations that create risk for Operations and the AML & Sanctions program, utilizing various resources such as risk systems and knowledge of the elements of Risk.
  • Review of results/scripts/reports feedback to business to enhance and refine corrective action plan to ensure developments are in sync.
  • Uses tools and techniques to effectively identify and assess trends and risks.
  • Perform detailed analysis for complex recommendations to ensure appropriate risk/reward balance, including policy changes.
  • Review policy/processes for impact assessments and establish effective action plans and/or implementation plans to ensure compliance.
  • Coordinate preparation for deliverables for audits and regulatory reviews


  • 6-10 years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management with knowledge of and experience with Citi Anti-Money Laundering (AML) and Sanctions programs preferred.
  • Bachelor's degree preferred; advanced degree a plus.
  • Strong verbal and written communication skills, including presentation skills.
  • Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
  • Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
  • Self-motivated with a passion for establishing and maintaining a culture of control within the business.
  • Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas like Internal Audit, Legal, Compliance, Business Operational Risk Management, Government and Regulatory Affairs.
  • Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
  • Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable rules, regulations, and processes.
  • Pragmatic problem-solver, forward thinker with independence of thought
  • Knowledgeable about risk systems infrastructure including key processes, coverage and data flows in order to identify risk effectively


Job Family Group:

Compliance and Control


Job Family:

Business KYC


Time Type:


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