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Financial Crimes Project Senior Lead, SVP

Job Req ID 24761152 Location(s) Jacksonville, Florida; San Antonio, Texas; O'Fallon, Missouri; Meridian, Idaho; Tampa, Florida; Florence, Kentucky; Johnson City, Tennessee; Sioux Falls, South Dakota; Irving, Texas; Tucson, Arizona Job Type Hybrid Job Category Project and Program
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The Project Senior Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

The Financial Crimes organization is seeking a seasoned program manager to join and lead its operational optimization book of work.  The Project Lead role encompasses a variety of responsibilities, including building and driving a portfolio of activities that enable the organizational goals of process simplification, enhanced controls, and frictionless experiences for both customers and partners interacting with FC Operations.  The selected candidate will be tasked with developing solutions and driving initiatives to successful implementation such that the organization achieves its strategic goals, centered around operational excellence.  Qualified candidates will have a comprehensive understanding of the scope of operations, compliance, technology and business functions and how they interact in order to achieve business and regulatory objectives.  Excellent leadership and communication skills required in order to negotiate and influence internally and across functions, often at a senior level.  The role provides a unique perspective across operations, business and compliance, and the ability to gain broad exposure by identifying and addressing high impact initiatives and issues across FC Operations.


  • Collaborate with FC Operations leadership team and partners to further develop and prioritize its ongoing optimization book of work
  • Provide guidance on prioritization and next action on critical activities being managed across the project team
  • Provide thought leadership on reengineering, process and communication simplification, with the goal of continuous improvement and optimization
  • Partner with key Operations team members to ensure initiatives owned across the function are successfully tracking to deliverables, timeliness and expected outcomes
  • Accountable for overall program management, including leading regular communications to leadership on progress, risks and mitigates


  • 10+ years of experience across multiple disciplines, including Operations, Program Management, Process Development and Reengineering, Relationship Management, and Control & Risk Operations
  • Strong collaboration skills and ability to partner and influence cross-functionally and at all levels of the organization without direct managerial authority
  • Requires strong understanding of the expectations of the Personal Banking and Global Wealth businesses in meeting risk and regulatory requirements
  • Demonstrated expertise in organizational and/or process redesign, with LEAN and/or Design Thinking experience or certification a plus
  • Team player that demonstrates and promotes a positive team culture
  • Excellent written and verbal communications skills
  • Advanced MS Office, particularly PowerPoint and Excel skills


  • Bachelor’s degree in Business, Operations, Communications or equivalent experience, Master’s degree a plus


Job Family Group:

Project and Program Management


Job Family:

Project Management


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Jun 28, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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