Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Enterprise Risk Group Manager - (FFIEC Appendix J, ISO 22301, ISO 27001, SOX, or SOC II) - Jacksonville FL, Irving TX, or New York NY

Job Req ID 22584795 Location(s) Jacksonville, Florida; New York, New York; Irving, Texas Job Category Risk Management
Apply Now

The Personal Banking and Wealth Management Technology (PBWMT) Risk and Control team is seeking a Senior Vice President to lead operational risk, reputational risk, and Enterprise Risk Management Framework (ERMF) for the first line of defense. The PBWMT Risk and Control team manages PBWMT businesses globally across Citi footprint to identify significant risks and assess controls within their risk appetite portfolio.

The Third-Party Risk Group Manager will drive a consistent and standardized set of governance, principles and requirements to support effective enterprise-wide risk management across PBWMT for Third Party Risk – including:

•    Design and document risk management processes
•    Adhere and implement processes that follow frameworks and policies
•    Apply risk management principles and standards
•    Monitor and self-assess alignment on an ongoing basis; Adjust any mis-alignments proactively
•    Escalate issues to management Report Waivers, Dispensations, and Breaches


  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Contributing to the implementation of tools and automation to support effective management and oversight of third party risk and mature processes to scale the program.
  • Maintaining both individual vendor views as well as an aggregate view of risk across all third parties, including linkage to other operational risks for a holistic understanding of risk landscape.
  • Conducting vendor performance monitoring to proactively identify issues and work with Citi stakeholders and third parties as appropriate to track the risk remediation through closure including assisting the business in creating either formal Mitigation Plans or Issues.
  • Providing on-going consulting and subject-matter expertise; developing and delivering training to build awareness of third party risks and TPRM processes.
  • Serves as an oversight function working with the In-Business OR and Independent Risk Teams
  • Drives – Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans)
  • Ensures Operation Risk Policy implementation and exception approvals
  • Informs Operational Risk Council on Sub-Segment Level OR related matters
  • Attends In Business Risk Committees
  • Leads- oversees the annual Key Risk Indicator (KRI) reviews
  • Monitors KRIs triggers and thresholds and the analysis by the Business
  • Liaises with Business ORM on breaches and action steps to correct breaches
  • Communicates and Escalates breaches in KRCIs at the Segment Level
  • Works on T-10 (deep dive – root cause analysis) with support of In-Business ORM and drive corrective actions
  • Exports best practices and common risk, controls and corrective actions through Framework Papers
  • Ensures that Citi wide KORs and KRCIs are communicated and understood by Businesses
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 7+ years relevant experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.
  • Working knowledge of Vendor Management, regulatory compliance (e.g. FFIEC Appendix J, ISO 22301, ISO 27001, SOX, SOC II, as they relate to Vendor Risk Management) activities
  • Demonstrated experience designing, building, and managing vendor management (VM)/TPRM programs; performing and leading third party risk assessments.
  • Experience in Internal Audit or Financial Control would be desirable.
  • Excellent communication skills – verbal & written
  • Excellent ability to investigate, analyze, and interpret data
  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Salary Range:

$126,510.00 - $189,760.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs