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COVID-19:

The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Credit Maint Sr Supervisor (Credit Operations)

Job Req ID 21333516 Primary Location Jacksonville, Florida; Hagerstown, Maryland; Pennsylvania Job Category Operations - Services
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The Credit Maintenance Senior Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to capture and record data on credit exposures, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to lead data quality efforts, analyze and report credit exposure, escalate deficiencies and recommend delinquent strategies in alignment with overall credit policies.

Responsibilities:

  • Manage a team of Credit Operations professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
  • Resolve problems and discrepancies within the approval guidelines using technical experience acquired and precedents
  • Guarantee the integrity and confidentiality of client documentation and information recorded within computerized systems
  • Interpret procedures and policies and apply them to guide assistance personnel in solving complex problems
  • Make evaluative decisions to solve problems based on the analysis of factual information
  • Comment on personnel requirements necessary to meet operational needs
  • Act as a backup manager
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • 2-5 years of relevant experience
  • Experience in related position required
  • Experience in personnel administration required
  • Consistently demonstrates clear and concise written and verbal communication

Education:

  • Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Work Schedules: Sunday - Thursday 3:30pm - 12:00am or 1:30pm - 10:00pm

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Job Family Group:

Operations - Services

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Job Family:

Credit Maintenance

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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