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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Core Operations Supplier Manager

Job Req ID 22479572 Primary Location Jacksonville, Florida; San Antonio, Texas; O'Fallon, Missouri; Florence, Kentucky; Gray, Tennessee; Sioux Falls, South Dakota; Irving, Texas Job Category Corporate Services
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  • Management of Supplier and/or CSC Relationships
  • Resolve complicated and unusual situations through the utilization of in-depth specialty knowledge and evaluative judgements based on analysis of factual information
  • Partner with internal groups to recommend solutions or process changes negotiating with external parties when necessary
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Execute and Manage Supplier Relationships thru a Contract Life Cycle
  • Partner with internal Third Party Management teams to complete various due diligence activities including, but not limited to:  TIPSA, Contract Review, Exist Strategy Plans
  • Business Activity Owner Support (BAOs) for Supplier Relationships
  • Recognize and reduce risk within processes based on data as well as maintain vendor related policies and standards
  • Have ability to manage and lead a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
  • Maintain effective risk management and compliance programs as well as maintain and manage supplier programs and associated scorecards and tools
  • Contribute to planning, formulation of procedures, budget management and resource planning
  • Conduct vendor business reviews in accordance with Third Party Risk Management Guidelines
  • SLA monitoring and reporting per CTPRO and TPU requirements
  • Recommend new work procedures and ensure adequate staffing
  • Evaluate and execute against opportunities for process improvement
  • Manage onboarding of Supplier resources aligning to meet business requirements
  • Ability to work independently on assigned tasks


  • 5-8 years of relevant experience
  • Knowledge of operational risks and control frameworks
  • Proficient computer skills with a focus on Microsoft Office applications
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated analytical and reporting skills
  • Leadership and motivational skills


  • Bachelor’s degree/University degree or equivalent experience

It is possible for this role to be filled at other Citi call center locations in the US.


Job Family Group:

Corporate Services


Job Family:

Supply Chain


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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