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Operational Risk Officer - Vice President

Job Req ID 22463904 Primary Location Jacksonville, Florida; Atlanta, Georgia; Florence, Kentucky; Elk Grove Village, Illinois; Irving, Texas Job Category Risk Management
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Citi Retail Services (CRS) is searching for an individual with proven project management and operational risk experience to manage and oversee issues and / or control breaks that occur within the CRS business and supporting functions. The role requires the ability to demonstrate strong project management abilities, milestone tracking, ability to drive sustainable solutions, understand system infrastructure and processes, as well as provide challenge to ensure risk mitigation is achieved to avoid reoccurring issues. This position is responsible for working across the organization to lead issue resolution by ensuring the teams are focused on developing remediation solutions that are holistic and drive end-to-end accountability. This person will assist in ensuring that testing and quality assurance activities are built effectively into the issue resolution process to drive sustainability. This person will work closely with cross functional business teams to formulate and implement business recommendations and may report out to management, auditors and regulators on issues and closure activities. This position works closely with cross functional teams across Partner Management, Marketing, Internal Audit, Compliance, Legal, Operational Business Risk teams, Business Project Management teams, Technology, Risk and Finance.  

Key Responsibilities & Collaborative Points

  • Provide subject matter expertise and leadership for various business initiatives throughout the issues project lifecycle

  • Contribute and have the ability to create documentation to support issue related activities such as creating business requirements, project plans, decision documentation, testing documentation, as well as process and procedural materials

  • Responsible for timely review, research, understanding implications of cross-functional issues and applicability to Citi Retail Services.

  • Accountable for staying informed of new issue management policies and procedures across the Global Consumer Bank (GCB)

  • Project management discipline and problem-solving capabilities

  • Accountable for reviewing and evaluating quality assurance testing and processes to ensure aligned with the appropriate governance controls; ensure issues are addressed as depicted by the service level agreements (SLA) and the controls are outlined within the Manager Control Assessment (MCA) processes

  • Support internal and external audits and walk-throughs as required

  • Ensure understanding and adherence to the regulatory requirements

  • Understand critical data processes and technology components within CRS; identifying critical gaps and/or opportunities

  • Develop strong, trust-based relationships with critical internal business partners

  • Ensuring all issues are tracked in the appropriate system of record

  • Working with business areas to develop a culture that fosters self-identification of business issues

Key Collaboration Points:

In order to operate successfully within this role, this position will partner with the following teams:

  • Owned Assessment Units i.e. Business Operations, Marketing, Partner Management, Strategic Initiatives, etc.

  • Impacting Functional Areas i.e. Technology, Consumer Business Operational Risk & Control (CBORC), Risk, etc.

  • Compliance

  • Finance Teams  

  • Legal


Business and Technical Requirements

  • 5+ years of experience working within Credit Card industry and/or IT function in a large, matrixed, multinational organization; Private Label Credit and Operational Risk experience preferred

  • Bachelor’s Degree in Business, Technology or a quantitative discipline or relevant business experience preferred

  • Understanding of credit card data and credit card systems; knowledge of FISERV or a mainframe processing environment a plus

  • Experience in system analysis and writing business and functional specifications

  • Knowledge of consumer financial services regulatory environment

  • Strong business acumen

  • Demonstrated track record of collaboration across multiple, disparate internal business groups

  • Strong problem solving skills to proactively address business questions and the ability to understand trade-offs and impacts, as well as business process reengineering

  • Superior organizational skills, with a proven ability to manage multiple projects and priorities across teams and work effectively under pressure in a rapidly changing environment

  • Strong verbal and written communication skills; ability to present ideas to audiences at all levels internally and externally

  • Demonstrated history of attention to detail and process orientation

Leadership Competencies  

  • Ability to build strong networks and relationships internally and externally

  • Strong communication skills and ability to communicate at all levels of the organization

  • Adaptable to changing environment and experience in driving change

  • Comfortable operating in a highly matrixed, complex arena

  • Self-aware with ability to adapt to various situations

  • Strong team player with ability to lead, partner and negotiate with cross functional teams, and manage projects to successfully deliver client needs

  • Intellectually curious, proactively seeking and developing new opportunities


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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