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VP Operational Risk Officer - Hybrid

Job Req ID 23704088 Location(s) Irving, Texas; Getzville, New York Job Type Hybrid Job Category Risk Management
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The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.


  • Responsibilities:

  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
  • Define and manage Operational Risk Management Products, liaise with stakeholders and technology partners
  • Responsible for oversight and execution of critical ORM Initiatives as a Program/Project manager, with required SME input
  • Define and manage Operational Risk Data Strategy including but not limited to performing data analysis to derive insights that can be used for effective identification and management of Operational Risk
  • Develop and maintain strong relationships with senior stakeholders across multiple organizations (internal and external)
  • Define Scope, Strategy and Success criteria for Operational Risk Transformation Programs
  • Identify risks, issues and critical interdependencies across programs/initiatives
  • Define requirements and manage Book of Work execution for Operational Risk Applications in the capacity of Product Owner
  • Manage adherence with all Citi Internal Processes including but not limited to creating and managing documentation that can evidence adherence
  • Provide Execution and Oversight support for Transformation Programs including effective Independent Challenge
  • Manage all program/project execution artifacts required for Business Completion and IA Validation of regulatory milestones and deliverables
  • Governance and oversight may include (not limited to) technology operational risk, risk for example.
  • Execution ownership of ORM assigned Consent Order RBCM (Regulatory Business Milestones)
  • Ownership, Execution, Delivery or ORM owned Programs/ Projects
  • Resolves transactional level escalations coming from the vendor or internal partners
  • Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
  • Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
  • Collaborates to resolve any issues which fall within the terms of the contract.
  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications:

  • 6-10 years experience in product program governance and risk management framework.
  • Skills in risk management, business analysis, data, analytics, databases, data quality are desired; experience in database tools, Tableau, Power BI, visualization is preferred
  • Strong team player with excellent work ethics, attention to details and accuracy
  • Quick learner with strong communication, organizational & interpersonal skills with the ability to work with counterparts in various areas in the organization.
  • Should have Excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).
  • Good understanding of Risk Management and Operational Risk Management with some basic understanding of Financial Models
  • Knowledge of Data Governance and Strategy a plus
  • Education:

  • Bachelor’s/University degree required, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Salary Range:

$114,720.00 - $172,080.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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