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US Personal Banking, Marketing In-House Creative Agency: Proofreading Quality Assurance Lead - Hybrid

Job Req ID 23712320 Location(s) Irving, Texas; Wilmington, Delaware; O'Fallon, Missouri; Jacksonville, Florida; Schaumburg, Illinois; Charlotte, North Carolina; Atlanta, Georgia; New York, New York Job Type Hybrid Job Category Marketing
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Citi’s US in-house creative agency is looking for a Quality Assurance Sr Manager to manage the team’s proofreading services and deliver a great user experience across multiple platforms.

This position requires an innovative approach and out of the box ideas to reinforce on-brand style and consistency for customer communications in both digital and print.

The key characteristics for this position are:

  • Dedicated leader — Implementing a consistent and unified style in all creatives for the proofreaders to adhere to

  • Skilled organizer — Taking ownership of QA’ing high volume assets and reviewing each for design and copy consistency within a single project (Dynamic Content Optimization)

  • Proofing expert — Providing in-depth consistency and brand support through hands-on proofreading for key initiatives

  • Logistically driven — Juggling several projects at the same time, able to track changes and client conversations throughout the lifecycle of each job

  • Continuous learner / Influencer — Promoting continued education among the team to introduce fresh ideas

  • Innovative thinker — Seeing the big picture — communicating our team’s involvement on important initiatives with senior leadership

  • Client advocate — Approaching projects with the needs of the internal client at front of mind

  • Collaborative partner — Partnering with internal team members to drive creative thought to harness insights and develop solutions that are best for the customer and align to our client's mission

  • Brand strategist — Maintaining a keen eye and strategizing the most effective methods of implementing brand guidelines to ensure a consistent voice that promotes our client's core principles

Key Responsibilities:

This team handles high volume projects on tight schedules, so speed and accuracy are key. You’ll support a wide range of communications, from print to digital assets. You’ll be charged with maintaining the Citi Style and Reference Guide, which aggregates brand guidelines and best practices into one document. You’ll work closely with creative team members to deliver error-free, grammatically perfect assets to our clients.

The Quality Assurance Lead Sr Manager is responsible for:

  • QA’ing Dynamic Content Optimization projects, ensuring all 150+ assets contain the correct copy and design variations before routing to the coding vendor

  • Advising proofreaders on style decisions to ensure we produce a consistent experience for our customers

  • Presenting to senior leadership — clearly explaining strategy and impact of our team’s involvement

  • Providing innovative, out of the box input when reviewing complex creatives

  • Ensuring that comprehensive guidelines have been implemented into deliverables to ensure 100% ADA compliance

  • Conducting brainstorming sessions in a team setting to identify new technologies and best practices to reduce risk

  • Collaborating with client partners to achieve high performing, innovative communications

  • Reflecting core principles of curiosity and boldness in your approach to projects and demonstrating determination to achieve a successful conclusion


  • 8+ years expert-level proofreading experience, preferably in an agency or financial setting

  • Mastery of the Microsoft Office Suite: especially Word, Excel and PowerPoint

  • Proficiency in AP Style and excellent command of English grammar

  • Strong presentation skills and the ability to clearly and effectively discuss projects

  • Successful experience partnering with internal clients and senior leaders

  • Excellent organizational skills and ability to keep track of multiple concurrent job statuses (experience with workflow tools is a plus)

  • Ability to adhere to a process calendar

  • Ability to successfully communicate and collaborate with local and remote team members

  • Bachelor’s in English, marketing or a related field

Proofreading test required.


Job Family Group:



Job Family:

Communication & Creative Services


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Salary Range:

$114,720.00 - $172,080.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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