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U.S. CBORC – High Priority Issue Program – Operational Risk Officer

Job Req ID 21358797 Primary Location Irving, Texas; Wilmington, Delaware; Jacksonville, Florida; Miami, Florida; Meridian, Idaho; Tampa, Florida; New York, New York; Florence, Kentucky; Jersey City, New Jersey; Elk Grove Village, Illinois; Getzville, New York Job Category Risk Management
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U.S. Consumer Business Operational Risk and Controls (CBORC) - U.S. CBORC is responsible for protecting and fortifying the U.S. Consumer Bank’s control environment by remediating and permanently solving open issues, and ensuring business leaders comply with all laws and regulatory requirements. Our team identifies significant risks to business activities and actively contributes to the design and development of embedded controls that prevent both operational and reputational risk.

The High Priority Issue Program Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.


  • Provide effective challenge throughout the issue lifecycle (documentation, root cause analysis, control development, remediation planning and execution, status monitoring and reporting, and closure activities).

  • Assess control design and operational effectiveness and supporting documentation for accuracy and completeness.

  • Provide assurance over the quality of U.S. Consumer Bank’s work via formal work products (Hot Reviews and Tollgates).

  • Provide day-to-day support to assigned U.S. Consumer Bank senior bank and risk management colleagues and issue management teams on development of effective corrective action plans, remediation approaches, timelines, compensating controls and documentation supporting work being performed.

  • Serves as a subject matter expert for Issues Management (Corrective Action Plans).

  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources, business writing experience preferred.

  • Internal or external audit experience preferred.


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:


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