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U.S. CBORC – High Priority Issue Program Operational Risk Group Manager

Job Req ID 21358756 Primary Location Irving, Texas; Wilmington, Delaware; Jacksonville, Florida; Meridian, Idaho; Tampa, Florida; New York, New York; Elk Grove Village, Illinois; Charlotte, North Carolina Job Category Risk Management
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U.S. Consumer Business Operational Risk and Controls (CBORC) - U.S. CBORC is responsible for protecting and fortifying the U.S. Consumer Bank’s control environment by remediating and permanently solving open issues and ensuring business leaders comply with all laws and regulatory requirements. Our team identifies significant risks to business activities and actively contributes to the design and development of embedded controls that prevent both operational and reputational risk.

The Operational Risk Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals responsible for driving effective challenge and quality assurance throughout the end-to-end issue management process spanning the life cycle of an issue including: documentation, root cause analysis, control development, remediation planning and execution, status monitoring and reporting, and closure activities. These activities will be conducted in close partnership with the Issue Owners and Managers. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.

Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

  • Manage a team of risk professionals to provide Quality Assurance across the assigned U.S. Consumer Bank issue management teams, forming partnerships at all levels within U.S. Consumer Bank. Support the Compliance Business Control Sr. Group Mgr. in fostering a strong QA partnership with Business Function and Operations Sr. Function Group Management.

  • Manage a team of risk professionals to provide effective challenge throughout the issue lifecycle (documentation, root cause analysis, control development, remediation planning and execution, status monitoring and reporting, and closure activities).

  • Oversees and designs effective challenge strategies for critical USCB issues.

  • Accountable for management of complex/critical/large professional disciplinary areas

  • Provide day-to-day support to assigned U.S. Consumer Bank senior bank and risk management colleagues and issue management teams on development of effective corrective action plans, remediation approaches, timelines, compensating controls and documentation supporting work being performed.

  • Be a change agent identifying innovation and automated solutions opportunities for issue resolutions.

  • Facilitate the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools.

  • Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).

  • Significant interaction with a wide range of senior bank and risk management colleagues, as well as external stakeholders such as Issue Owners / Issue Managers / Compliance / Legal / Operational Risk Management / Internal Audit.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  • Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

  • Applies in-depth understanding of the business impact of technical contributions. Strong risk and control awareness is a necessity.

  • Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.

  • Ensure that emerging risks identified are socialized with key stakeholders and mitigation strategies are in place.

  • Identify areas of engagement based on level of investment, inherent risk, complexity of change and other risk factors

  • Provide supervision of Risk Control team's efforts and assist with prioritizing and addressing roadblocks encountered.

Qualifications:

  • 10+ years relevant experience in internal or external audit, risk and control, and people management

  • Related certifications (CIA, CFA, CAMS, or similar) preferred

  • Should have excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).

  • Familiarity with regulatory and operational risk landscape facing global banks.

  • Proven relationship management skills with ability to deepen relationships and build partnerships across the business, executive leadership and key functional support areas like Operational Risk Management, Communications, Legal, Compliance, Control, In-Business Risk and Independent Risk.

  • Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.

  • Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities.

  • Demonstrated ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.

  • Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.

  • Consistently demonstrates clear and concise written and verbal communication

Education:

  • Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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