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SVP, Operational Risk - Loan Operations & Lending Transformation

Irving, Texas| Tampa, Florida| New Castle, Delaware

Job Req ID 23608650
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


Unique opportunity to advise on and challenge a global, front-to-back transformation of wholesale lending, with a focus on the Loan Operations function within the Institutional Clients Group (ICG). Support the Global Operational Risk Lead for Wholesale Lending in providing independent operational risk challenge and oversight of of ICG Loan Operations. Wholesale Lending, including Loan Operations, is undergoing significant transformation as part of the Lending Transformation Program (LTP) and Wholesale Credit Remediation (WCR) Program. The role will act as an independent ORM challenger over the 1st Line of Defense's implementation of and adherence to Citi's operational risk framework. Key responsibilities of the role include independent challenge of both BAU risk management activities (identification, assessment, and management of operational risks arising from existing business activities, new products/ new lines of business, and third party relationships) and key redesign/ transformation initiatives executed as part of LTP. This is a unique opportunity to partner with the 1st line of defense as an advisor on effective design of operational processes and controls, strengthening the control environment while also driving efficiency and improved service levels. Prior experience in process re-engineering/ business transformation is strongly preferred. Strong analytical, communication, and risk assessment skills are required. Prior experience in 2nd line independent risk management, operational or enterprise risk management is preferred. Developed communication and diplomacy skills, and the ability to present effectively to senior management, are required in order to guide, influence and convince others, in particular colleagues in the business, internal audit, and occasionally external regulators.


  • Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include (not limited to) processing risk, conduct risk, technology and cyber risk, fraud risk, physical damage risk, etc.
  • Serves as a subject matter expert for all operational risk & control performance issues that surface.
  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver ORM requirements by responding to changes in the internal and external business environment
  • Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 10+ years relevant experience
  • Outstanding communication and influencing skills through all levels of the organization and with internal and external partners.
  • Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
  • Knowledge of Wholesale Loan products and Wholesale Credit Risk is preferred
  • Experience in process reengineering/ lean process design and control design/ assessment/ testing is preferred
  • Detailed oriented with analytical skills. Expert in Microsoft Office Tools.


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Salary Range:

$139,690.00 - $209,530.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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