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SVP, Digital Product Management, Lending

Locations: Irving, Texas, New York, New York Job Function: Product Management and Development Employee Status: Regular Job ID: 20198387

As part of Digital Lending organization in the US Consumer Digital team, you will lead digital product management for one or more of Citi’s Digital Lending Products. If you are passionate about developing inspiring product visions derived from identifying business needs, market opportunities, and technology trends that drive innovative and differentiated product strategy, then this is the opportunity for you.  You will work with teams across Citi to define and evolve the digital customer experiences, work collaboratively to create a cohesive product strategy, and work across the teams to ensure that products are integrated together to provide an amazing and delightful experience for the customer. 

Responsibilities:

  • Responsible for providing leadership and direction to one or more scrum teams and will hold end-to-end responsibility for the product owned
  • Complete customer and industry research to test hypotheses, identify consumer pain points and validate potential solutions
  • Collaborate with a talented group of designers to define the product requirements into wireframes and high-fidelity designs
  • Translate research and product metrics into hypotheses, product requirements and detailed user stories
  • Lead the product through the various gates, including operations, fraud, risk, legal and compliance
  • Partner with engineering to prioritize the roadmap, work through challenges, and build, test, launch and optimize the new product experience
  • Partner with other journey teams to contextually embed lending journeys within other journeys and drive Sales
  • Closely track product performance, funnel drop-offs, customer feedback, NPS and use that data to prioritize high-impact features
  • Use data as a tool to champion for seamless customer experience when dealing with control partners
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Key goals:

  • On-time project delivery
  • Number and $ volume of loans booked from digital channels, Revenue
  • NPS


Qualifications:

  • Technically savvy, Obsessed with customers and passionate about providing best-in-class experiences
  • 7+ years of digital product management experience with a leading tech company, a financial services firm or an early/growth stage funded start required
  • Good understanding of the US Lending space
  • Strong people management skills
  • Ability to navigate a matrixed environment; Comfort working in White Space

Job Profile Description
The Digital PM Sr Lead Analyst is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:
  • Responsible for providing leadership and direction to one or more scrum teams and will hold end-to-end responsibility for the product owned
  • Complete customer and industry research to test hypotheses, identify consumer pain points and validate potential solutions
  • Collaborate with a talented group of designers to define the product requirements into wireframes and high-fidelity designs
  • Translate research and product metrics into hypotheses, product requirements and detailed user stories
  • Lead the product through the various gates, including operations, fraud, risk, legal and compliance
  • Partner with engineering to prioritize the roadmap, work through challenges, and build, test, launch and optimize the new product experience
  • Continuously track key metrics and validate the success of the product/features, while creating new hypotheses to kick-start the lifecycle again
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
  • 10+ years of experience
  • Product management experience with a leading tech company or an early/growth stage funded start
  • Prior leadership experience in lending business, especially digital lending
  • Entrepreneurial mind-set, digital savviness and strategic thinking to deliver a truly innovative lending solution from the ground up
  • Able think big, challenge the norms and expand our thinking to deliver a lending platform that brings great customer value as well as drives business goals
  • Sharp; think on your feet, quickly come up with innovative solutions and are always be one step ahead
  • Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes
  • Obsession for digital products
  • A willingness and appetite to do what it takes to take the product from concept to launch
  • Distinct analytical background with the ability to find data, identify and run tests, distill the results quickly and turn it into actionable insights
  • High-level understanding of technical problems and how to break down the work involved in solving them
  • Consistently demonstrates clear and concise written and verbal communication
  • Great team member and partner

Education:
  • Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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Time Type :Full time

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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