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Senior Vice President (Operational Risk Leader), CBORC Tech

Job ID 20229468 Primary Location Irving, Texas, Jacksonville, Florida; Job Category Risk Management
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This role will be the Risk and Control lead for the Production Management and Support function, and will be part of the Consumer Business Operational Risk and Control (CBORC) organization reporting to the CBORC Tech Head for Global Consumer Engineering & Architecture Practice. This role is part of the team managing the business risk profile – Risk identification, management and mitigation. This role will support the compliance to Citi’s internal policies, processes and controls and compliance to external regulation while proactively evaluating the existing control environment for enhancement opportunities.

Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary with regulatory bodies. Accountable for the end results of an area and execution of such. Involved in short- to medium-term planning of actions and priorities for own area.


  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Independently access risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include (not limited to) technology operational risk, inclusive of: cyber security, architecture, software delivery, change management, third party, strategy, etc.
  • Serves as an oversight function working with the Business, Operations and Independent Risk Teams
  • Drives – Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans)
  • Ensures Operation Risk Policy implementation and exception approvals
  • Informs Operational Risk Council on Sub-Segment Level OR related matters
  • Participates in Business Risk Committees
  • Provides experience and help drive Key Risk Indicator (KRI) reviews
  • Monitors and analyses Key Risk Controls/Indicators (KRCI) and establishes triggers and thresholds based upon the risk posture of the Business
  • Liaises with Sectors and Business areas on breaches of risk indicators and action steps to correct breaches
  • Communicates and Escalates breaches in KRCIs at the Segment Level
  • Works on and leads deep dive – root cause analysis on control effectiveness and risk breaches with and drive corrective actions
  • Supports best practices and common risk, controls and corrective actions through Framework Practices
  • Ensures that Citi wide Key Operating Risk (KORs) and KRCIs are communicated and understood by Businesses
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 10+ years relevant experience
  • Strong recent technology background with a focus on risk management and/or experience in software development lifecycle
  • Strong background and experience in identifying and managing risks
  • Experience with Production Management and Support processes a plus
  • Significant experience in Technology Risk is a must. Other risk and control disciplines would be a plus – credit, market.
  • Experience in Internal Audit or Financial Control would be a plus.
  • Expertise in the following would be beneficial: Fraud, Operations and Systems Losses, Information or Cyber Security, Vendor/Outsourcing Management, Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams.


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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