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Senior Technology Risk Officer - SVP

Job Req ID 23615722 Location(s) Irving, Texas; Tampa, Florida Job Category Risk Management
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Come help form the future strategy at one of the top firms. US Personal Bank Technology and Digital Risk Senior Vice President (SVP) will report to Director of USPBT Risk and Digital Oversight and provides second line risk governance of Citigroup’s US Consumer Bank Technology operations across multiple operational risk categories including technology and cyber risk. Building on Citi’s strong Operational Risk Management Framework, this position will independently assess inherent operational risks in Citi’s digital banking and technology process execution, the suite of control components in the IT realm and the acceptability of residual risk. Lead independent risk assessment with respect to comprehensiveness and effectiveness of processes by which US Consumer Technology provides technology services and products to the Global Consumer Group. Work proactively with Citi’s technologists and technology control specialists to analyze technology measures and risk metrics.

The SVP role is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong Retail Banking / Digital banking experience is necessary, particularly in a comparable global bank or in a fintech. Generally accountable for delivery of a full range of services within US Digital business. Excellent communication skills required in order to negotiate internally, often at a senior level. Accountable for the end results and impact of an area. Involved in short- to medium-term planning of actions and resources for own area.

  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
  • Serves as an oversight function working with the In-Business control functions and Independent Risk Teams
  • Drives – Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans)
  • Ensures Operation Risk Policy implementation and exception approvals
  • Informs Operational Risk Council on Sub-Segment Level OR related matters
  • Attends Business Risk Committees
  • Leads- oversees the annual Key Risk Indicator (KRI) reviews
  • Monitors KRCIs triggers and thresholds and the analysis by the Business
  • Liaises with business control teams on breaches and action steps to correct breaches
  • Communicates and Escalates breaches in KRCIs at the Segment Level
  • Works on T-10 (deep dive – root cause analysis) with support of In-Business ORM and drive corrective actions
  • Exports best practices and common risk, controls and corrective actions through Framework Papers
  • Ensures that Citi wide KORs and KRCIs are communicated and understood by Businesses
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 10+ years relevant experience
  • Significant experience in Operational Risk, including Technology Risk is a must. Experience in other delivery and risk and control disciplines such as Technology, Compliance or Information Security would be a plus.
  • Experience in Internal Audit or Financial Control would be desirable.
  • Relevant industry certifications are preferred
  • Excellent communication skills – verbal & written


  • Bachelor’s/University degree preferred


‘Digital Banking’

‘Online banking’

‘mobile banking’

‘open banking’

‘digital payments’

‘digital wallet’

‘operational risk’

‘instant payment’

‘agile development’

'waterfall development'


'Software Development Lifecycle'

‘Continuous Integration / Continuous Deployment’

‘Banking as a service’


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Salary Range:

$139,690.00 - $209,530.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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