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Senior Program Manager Lead-Transformation Senior Vice President-HYBRID

Irving, Texas

Job Req ID 23654407
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


The Senior Program Manager Lead is accountable for management of complex/critical/large regulatory program. Direct and collaborate with a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the program. Applies in-depth understanding of the business impact of technical resources. Strong program management and executive reporting is a necessity for this role. Accountable for end-to-end delivery of a key quarterly regulatory reporting. Excellent communication skills (both written and verbal) required to communicate program level status and updates often at a senior level.

This position is part of the Article X.2 transformation program group formed to lead Citi’s CO efforts.

Key Responsibilities:

Program Management -including but not limited to Regulatory Reporting

  • Facilitate the reporting of progress on work to a variety of stakeholders, in particular regulators and the Board.
  • Key deliverables will be the creation of presentation decks, completion of transformation templates, talking points and editing of answers to regulatory questions.
  • Lead and drive the execution of strategic projects / initiatives
  • Support the end-to-end management and oversight of complex programs, within schedule and resources.
  • Track project progress and provide regular updates to key stakeholders, highlighting risks, and providing sufficient project details, metrics, and assessments as warranted.
  • Maintain solid relationships with key external and internal stakeholders.
  • Gather data and create presentation material / senior-level talking points for internal and external reporting and communication purposes.
  • Initiatives will include stakeholders across the business, i.e., technology, finance, operations, technology, HR, legal, and other program groups
  • Define, execute, and enhance processes and controls required to manage/govern Projects.
  • Make recommendations for improving the effectiveness of PMO, Quality Assurance and Project Management practices.
  • Perform project “health checks”
  • Maintain program reporting utilizing company’s project management system
  • Adherence to Citi’s Project Management policies, procedures, and standards
  • Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.


  • 10+ years of relevant experience
  • Advanced project management and execution skills
  • Excellent communicator
  • Detail-oriented
  • Ability to execute in a large, matrixed organization
  • Experienced creating Executive Level presentations
  • Experienced with regulatory reporting
  • Ability to understand complex information and translate it into the highest standards of plain English that is appropriate for the given audience, visually using PPT and in narrative form.
  • Ability to think critically in reviewing materials provided and comfortable challenging the status quo
  • Ability to discern what is important and what is not and the confidence and courage to push back when materials provided are not at acceptable quality standards
  • A background in regulatory reporting will be helpful as it will give a head start in understanding the perspective of the ultimate end audience.
  • Intellect, curiosity, rigor, and the ability to combine a perspective of the big picture with the attention to detail all important attributes.
  • Experience with technology projects a plus
  • Required skills include project management, quantitative aptitude, and the ability to effectively synthesize and communicate complex business issues through concise presentation skills.
  • Good interpersonal skills to oversee cross-functional work streams.
  • Solid organizational skills and ability to work autonomously.
  • Capacity to anticipate and proactively identify and resolve problems.
  • Ability to multitask within tight timelines.
  • Ability to drive projects from ideation or assignment to execution.


  • Bachelor’s/University degree or equivalent experience.
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Salary Range:

$139,690.00 - $209,530.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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