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Senior Audit Manager (SVP) - Consumer - Transformation

Job Req ID 21329681 Primary Location Irving, Texas; Tampa, Florida Job Category Internal Audit
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About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.


The Senior Audit Manager is a senior level management position responsible for contributing to the strategic direction of Citi’s Internal Audit (IA) function, in coordination with the Audit team.

This role provides the Internal Audit organization with strategic direction in the establishment of risk-based auditing and reporting methodologies, organization design, and effective positioning of the function to ensure provision of independent assurance which is consistent and aligned with Citigroup and Citibank business objectives, and for a sub set of a product line/function entity ensures the timely delivery of high quality, value added assurance and audit reports which meet the requirements of the Boards of Citigroup and Citibank, their affiliates and of Citi’s respective regulators, globally.

The role is responsible for interacting with Citi's Global Consumer Banking Management and to support a cross-functional team of audit professionals through the development and execution of a comprehensive plan of coverage over the change and transformation activities impacting Global Consumer Banking.

This role will also be supporting Analytics and Reporting responsibilities and initiatives within Consumer Internal Audit; including Computer Assisted Audit Tools and Techniques (CAATTs) and Management Information (production, exception reporting, presentations).

Will work with all levels of management within Internal Audit and applicable business organizations; may also include communications with regulators as required. Will have staff management responsibility and may have budgetary responsibility.

Key Responsibilities:

  • Contributes to strategic direction of Citi’s Internal Audit (IA) function in the establishment of risk based auditing, which include reporting methodologies, organizational design and effective positioning of the function to ensure provision of independent assurance. This is to be consistent and aligned with Citigroup and Citibank business objectives.
  • Uses excellent communication, leadership and strong management skills to influence a wide range of internal audiences including respective product, function, or regional executive management partners and external audiences including regulators and external auditors. Frequently engages in both internal and external negotiations which will have a major impact on the function, and possibly on the organization as a whole.
  • Manages audit activities supporting a sub set of a product line, function, or legal entity at the global or regional level, in accordance with IA standards, Citi policies, and local regulations. Responsible for providing valued and timely independent assurance on the design and operating effectiveness of a sub set of a product, function, or legal entity at a global or regional level.
  • Responsible for the delivery of high quality, value-added multiple concurrent audits on time and to specification.
  • Ensures the delivery of audit reports that are complete, insightful, timely, error free and concise.
  • Ensures timely delivery of high-quality comprehensive regulatory and internal audit issue validation, and where determined appropriate issue validation on other remediation actions, including issues arising from the external auditors, consultants and other parties.
  • Perform/lead audits and initiatives in accordance with corporate methodologies and professional standards, including drafting of reports, presenting issues to the business and discussing practical solutions.
  • Conducts analytical testing using Computer Assisted Audit Tools and Techniques (CAATTs) in support of audits and issue validation.
  • Ensures timely delivery of high-quality comprehensive regulatory and internal audit issue validation, and where determined appropriate issue validation on other remediation actions, including issues arising from the external auditors, consultants and other parties.
  • Frequently involved in matters that require complex solutions based on sophisticated analytical thought and judgement, such as identifying solutions for a variety of complex and novel audit control issues.
  • Develops and maintains a suite of management information / reporting across a broad range of Internal Audit programs, projects and Citi systems.
  • Manages and maintains presentation support including data compilation, research, summarization, and publication.
  • Apply modern automation techniques leveraging IA tools to minimize resource impact and maximize the level of assurance provided. 
  • Lead medium to large scale projects while managing time sensitive ad-hoc requests.
  • Develop effective working relationships with management and staff for each workstream, audit and initiative.


  • BS/BA degree or equivalent combination of education/experience.  Degree in Analytics, Management Information Systems, Mathematics, Computer Science, Information Technology (IT) or Economics preferred. Related certifications (CPA, ACA, CFA, CIA, CISA or similar) are a plus.
  • Strong management skills with a minimum of 7 years of practical Analytics and Reporting experience managing both people and process serving multiple clients.
  • Possesses in-depth knowledge of the entire lifecycle of complex query analysis, reporting and presentations.
  • Demonstrated ability to prioritize and drive results with a high sense of urgency.
  • Excellent analytical abilities to quickly identify control or data related issues leveraging data mining and data profiling.
  • Demonstrated knowledge and experience with SAS Enterprise Guide or other SQL based language (e.g. SQL Server, PL/Oracle SQL, etc), SharePoint and modern relational databases.
  • Demonstrated knowledge of managing quality assurance processes for internal products.
  • Strong interpersonal skills and ability to build and maintain professional working relationships with business partners, auditors and examiners. 
  • Excellent written and verbal communications with demonstrated ability to clearly articulate main points (e.g. issues/concerns, purpose and intent of email, directions for use, etc.).
  • Strong sense of accountability and work ethic.
  • Experience supporting a Consumer business in the Financial Sector is preferred.
  • Experience with Risk, Compliance or Internal Audit is preferred.
  • Experience with a Business Intelligence or Data Visualization tools is a plus.
  • A self-aware, self-confident individual who has well developed listening skills, and a strong ability to engage a group of accomplished business unit heads by providing proactive advice on a variety of audit matters while carefully balancing the independent requirements of the IA function.
  • Effective negotiation skills, a proactive, risk based and 'no surprises' approach in communicating issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.
  • Strong interpersonal skills for interfacing with all levels of internal and external audit and senior management.
  • Strong leadership skills with a proven track record in managing teams and making a positive impact on the organization.


Job Family Group:

Internal Audit


Job Family:



Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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