Skip Navigation

open main navigation menu
city landscape


Advanced Search

Search Jobs

Match Your Skills

Search jobs based on your LinkedIn profile.

Match Now

Career Opportunity

Risk Policy Officer (Collections & Recovery Strategy)

Locations: Irving, Texas, Florence, Kentucky Job Function: Risk Management Employee Status: Regular Job ID: 20208789

Retail Banking: Citibank delivers a wide array of banking, lending and investment services to individual consumers, as well as to small businesses. Our U.S. Branch Network is comprised of 1003 financial centers across 13 states complemented by 24-7 access to customer service through a network of fee-free ATMs, CitiPhone Banking®, Citibank Online and Citi Mobile. Citibank's products and services cover a wide range of customer banking needs including basic banking (checking and savings accounts, investment products), mortgages, small business, commercial banking, investment advisory services, and financial needs and analysis tools to enable Citibank to bring tailored solutions to every customer.

Consumer lending & deposits: Citibank North America's Consumer Retail Bank business provides deposits, loans, and lines of credit to meet the borrowing needs of its retail banking customers experience across life stages.  This position resides inside the Retail Bank Collections & Recovery Risk team with the main responsibilities of strategy development and analytical efforts for risk management of our lending & deposit portfolios. Cutting edge analysis forms the foundation of risk management in Citi and spans various aspects - collections strategy, recovery strategy, bureau and vendor data leveraging to create superior value in segmentation and many others. We offer an intense and exciting work environment with hands-on training and mentoring from first-class risk professionals.


  • Provide leadership to drive strategy changes, initiatives and decision-making for collections & recovery strategies through analytics, scorecard strategy development and implementation
  • Drive collections strategy, including champion/challenger testing, to reduce credit losses 
  • Risk scorecard understanding and analysis including; cut-off analysis, score-based portfolio segmentation, profitability analysis and the monitoring of collections performance scorecards
  • Communicate initiatives and results to senior risk and business managers
  • Coordinate monthly deliverables across Consumer Lending departments in forms of presentations and MIS.  
  • Provide end-to-end support, from analytical assessment to policy development and finally implementation.  Work closely with functional counterparts, to evaluate strategies and to implement policy/programs which will enhances the collections process while ensuring adequate portfolio quality and profitability. 
  • Partner with Data Management to drive the continuous build-out of a strong analytical platform and data capabilities to support Collections analytical needs
  • Design controls and metrics to monitor collections strategy and champion/challenger testing performance and changes
  • Document processes in an auditable manner
  • All new hires are subject to work eligibility verification via the DHS E-Verification System


  • Experience in Collections methodology, strategy, and operations metrics,  
  • Solid system utilization skills including spreadsheet and mainframe programs. 
  • Strong ability to interpret analytic results and present/summarize for management review. 
  • Experience in retail bank lending will be a plus.
  • Ability to work cross functionally to coordinate various monthly deliverables  
  • Strong PowerPoint, MIS skills, and project management skills.
  • Excellent written and verbal communication skills essential to communicating results. 
  • 5-10 years relevant experience
  • Thorough knowledge of the credit lifecycle and interdependencies a plus


Bachelor’s/University degree


Job Family Group:

Risk Management


Job Family:

Risk Policy


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting