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Retail Services Controller for Credit Cards: C15, Senior Group Manager

Job Req ID 22443544 Primary Location Irving, Texas; New York, New York Job Category Finance
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The Finance Accounting Senior Group Manager (C15) manages multiple teams through other managers within the Global Functions Finance
Controllers Group.

This Citi Retail Services senior role is a part of Credit Cards team. It commands the following: In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. This requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an integral member of the functional leadership team within a country/site location, job family, or line of business.


  • Supports the management and control data flows to and within Finance applications to ensure integrity and completeness of data, including by preparing and recording financial transactions for legal vehicle and regulatory reporting purposes, updating the general ledger, recording financial transactions, and preparing of consolidated financial statements, in accordance with management reporting requirements, for legal vehicle & regulatory purposes. Also, includes specialized accounting, such as equity compensation, securitization, payroll and investment accounting.

  • Directs and controls strategy and execution of the company’s activities within a major Infrastructure area.

  • Recommends objectives, policies, and plans for this area with the most senior executives of the company.

  • Partners with the revenue areas to improve efficiency, effectiveness, productivity and / or control.

  • Typically a key member of the company’s management team who represents the company in dealings with clients and external bodies.

  • Through management team, manages all staff within the relevant Infrastructure area.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 12+ years of relevant experience including Credit Cards experience

  • Successful track record in executing high quality strategic deliverables impacting Finance and Regulatory Reporting

  • Ability to think out of the box and make & design proposals to drive the controller function toward long-term objectives.

  • Aptitude to effectively work with counterparts in different areas of the organization and to partner on long term decisioning initiatives

  • Strong corporate presence with ability to effectively interface and influence leadership teams of other functions

  • Ability to make decisions moving to continued execution on sizeable projects

  • Embedded with business and other global functions on Citi strategic initiatives and at the executive leadership level

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Proven track record of managerial leadership success including coaching and mentoring


  • Bachelor’s/University degree required, Master’s degree preferred

  • Citi Retail Services Finance Controller for Credit Cards. This is a senior controller role for a major business in Personal Banking & Wealth Management (PBWM). The role includes the management of a team of controllers, as well as, oversight of FRSS support teams in Mumbai and Costa Rica The primary responsibilities are to lead the team to execute with a sense of urgency on strategic priorities including Consent Order and Transformation initiatives and create a robust control environment for controllership activities. The role is designed to have substantial engagement and partnership with other functional teams to effectively work across silos to drive success on complex reporting topics including automation of controls and improvement of accurately and timeliness of financial reporting.


Job Family Group:



Job Family:

Financial Accounting


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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