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Program Manager - Mortgage Initiative SVP

Job Req ID 21292418 Primary Location Irving, Texas; O'Fallon, Missouri; New York, New York Job Category Project and Program Management
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As a Program Manager, you must be able to lead large, complex, multi-faceted project/account/campaigns with multiple workstreams. You must also be able to concurrently lead a team of Project Managers.  This position requires a multi-faceted individual with strong negotiation, influential leadership, and time management skills.

Program managers are change agents:  They make program goals their own and use their skills and expertise to inspire a sense of shared purpose within the project team. They enjoy the organized adrenaline of new challenges and the responsibility of driving business results.

Responsibility and Accountability for the Initiative:  Responsible for using best practice PMO methodology to create an MS Project plan, inclusive of Resources, Dependencies, Critical Milestones, and PERT analysis for confidence levels to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes. Fully accountable for the result of the project, is the driver that holds the project together.

Defines Project Roles and Responsibilities:  Working closely with the stakeholders and project team members, the Program Manager is ultimately responsible for defining the project scope and objectives to ensure project members understand what is expected of them and what they should expect from one another.

Performs Project Tracking:  Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports. The number one reason for tracking a project is to discover potential problems before they occur. The Program Manager applies this proactive approach in routinely tracking the project members’ progress against their project commitments.

Adopts Project Management Best Practices:  The Program Manager is responsible for defining, teaching, and enforcing the use of good project management practices. They have a broad and flexible toolkit of techniques, resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled. They adapt their approach to the context and constraints of each project, knowing that no "one size" can fit all the variety of projects. And they are always improving their own and their teams' skills through lessons-learned reviews at project completion.

Makes Things Happen:  Have the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming. Program Manager is able to articulate problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed—all this with the proper sense of urgency that the problem requires.

Promotes Customer Involvement:  The Program Manager recognizes that project success is directly related to satisfying the customer; therefore, customer involvement is essential to ensure that the right product is built. Communicates Project Status Upward and to the Client. No significant project status leaves the boundaries of the project without the Program Manager approval.

Applies Lessons Learned from Recent Projects:  The Program Manager studies the lessons learned from prior projects and applies the most important lessons to the new project.

Encourages and Supports Escalations:  Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Has overall ownership of all management reports on a given engagement. The Program Manager establishes a project culture where escalations to resolve “stagnant” problems are viewed as good business and not viewed as being personal.

Promotes Good Working Relationships:  The Program Manager serves as a role model in promoting good working relationships across a project. Program Managers cultivate the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.

Enforces Effective Change Control:  The Program Manager ensures that scope creep, communications, and quality are carefully managed.

Drives Decision-Making to Lowest Level Possible:  The Program Manager drives ownership of decisions to the level where the accountability of the decision must lie. A key result is that project members, with proper training and coaching, will almost always rise to the expectations placed on them.

Mentors Project Members:  The Program Manager is a teacher and a helper. Consensus and Contingency:  The Program Manager routinely engages in building consensus, developing contingency planning and providing recommend solutions.

Maintain detailed records:  Maintain documents of the life of a project and share information as necessary.

Manages to Project Priorities:  The project manager understands that the No. 1 problem on all projects is that the most important problems are not being worked to a swift closure; therefore, most of the project manager’s time each day is dedicated to addressing the project’s top three-to-five priorities.


  • Bachelor’s degree and 10+ years of project management experience - preferably from a mortgage or financial services environment
  • Master’s degree preferred
  • PMP/PMI certification required; LEAN or Six Sigma a plus
  • Demonstrable track record of project completion on time, on scope, and on budget
  • Proven track record of leading a team of project managers working on multiple projects at a time
  • Requires little supervision and can recommend solutions based on business expertise and experience
  • Exceptional time management skills
  • Exceptional written and verbal communication skills
  • Cool, calm, collected, and collaborative; excels under pressure and leads change and complexity in dynamic environments; can shift readily between the "big picture" and the small-but-crucial details, knowing when to concentrate on each
  • Ability to develop highly complex project plans and manage individual deadlines and goals
  • Definition of key project metrics, including creation, gathering, reporting, adoption/success, and trend analysis
  • Ability to identify risks and issues, generate solutions and choose appropriate alternatives using mid-level root cause analysis
  • Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
  • Expert level proficiency in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional
  • Stay abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars

**NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:


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