Production Support Team Manager for TTS Commercial Cards Technology, Vice President
Irving, Texas
Job Req ID 21248078Overview
Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.
Success Profile
As the world’s most global bank, Citi gives you the tools to be a trailblazer. We’re not just building technology, we’re building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!
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Responsibilities
Position Overview:
The Apps Support Manager accomplishes results through the management of professionals and integrates subject matter and industry expertise within a defined area. We are seeking a technically strong person who is eager to manage a team. Ideally, you will have mentored and managed a small team in the past, and you have passion for production support technology. This is a dynamic, highly diverse team, and we are passionate about embodying a culture of positivity.
Essential Technical Experience:
- 5+ years of hands-on work within Apps support function
- Demonstrated experience with mentoring and some experience people management
- Senior stakeholder management experience
- Solid SQL
- Fundamentals of Linux/Unix and demonstrated experience supporting development in Unix Systems
- Experience using call/ticketing software
- Scripting Skills
- Experience supporting Unix systems with all of the following: AIX, MQ, ORACLE, OraaS Database, Java, SQL, NDM and WebSphere.
- Knowledge on Geneos ITRS monitoring would be an added advantage
- Experience with WebSphere architecture and business objects
- Experience in Autosys job scheduling Monitoring tool like ITRS, AppDynamics.
- Understanding of client server architecture (clustered and non-clustered)
Responsibilities:
- Manages Commercial Cards Tech apps support team
- Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
- Provides a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
- Provides guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
- Requires awareness of audit and compliance related issues.
- Contributes to formulation of strategies for apps support and other functional areas.
- Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
- Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
- Performs other duties and functions as assigned
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Education:
- Bachelor’s/University degree, Master’s degree preferred
Citi Commercial Cards is a key portfolio of TTS business, which generates a revenue ~$590MM with an overall spend of ~$56BN. It serves a number of key clients including US Government and it has a presence in 100+ countries with over 6+ million Cards across the globe. TTS Commercial Cards business has grown substantially over the past year, and the team in Irving is highly dynamic, collaborative, and innovative. We are seeking a passionate technologist and manager to help manage the Commercial Cards team in Irving, performing as a true site lead. To learn more about TTS, please visit:https://www.citibank.com/tts/
Learn about Citi Culture: https://youtu.be/zey5O-WRR0Y
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Job Family Group:
Technology-------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
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