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PBWM Operations & Fraud Prevention Risk and Control Lead - C16

Job Req ID 22478929 Primary Location Irving, Texas; San Antonio, Texas; Jacksonville, Florida; Tampa, Florida; New York, New York; Florence, Kentucky; Gray, Tennessee Job Category Risk Management
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The PBWM Operations and Fraud Prevention Risk and Control (R&C) Lead is responsible for management of Operational Risk and Compliance Risk routines for the global PBWM Operations and Fraud Prevention Organization. The PBWM Operations and Fraud Prevention R&C lead is the primary point of contact for enterprise and PBWM CAO teams as well as second and third lines of defense ensuring all stakeholders receive accurate and timely information related to Risk and Control. They are also a strategic partner to PBWM Operations and Fraud executives to drive effective risk management for Operational and Compliance risks through leadership of frameworks to manage and report risk, providing effective challenge of functional deliverables and leading initiatives that will improve residual risk of Operations and Fraud. The lead manages multiple teams of senior professionals who are responsible for reoccurring governance routines and the global complaints management program. The lead will report directly to the Chief Administrative Office (CAO) for PBWM Operations and Fraud with dotted to PBWM Business Risk and Control lead.

As the senior leader for Risk and Control in Operations and Fraud Prevention the lead will be involved in both internal and external discussions which will have a major impact on PBWM Operations and Fraud Prevention and Citi’s PBWM business sector.They will have responsibility for setting strategy for Risk and Control for the sector team as well as the US Personal Banking and Global Wealth Management Operations in business Risk and Control teams. Full management responsibility of multiple teams, including management of people, budget, and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on business operations.


Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing risk from failed internal processes, inadequate controls, and proactive identification of emerging risks.

Independently assess risks and drive actions to address the root causes that persistently lead to operational risks by challenging both historical and proposed practices.

Governance and oversight of Operational and Compliance risk for PBWM Operations and Fraud functions.

Works with colleagues in other areas such as Compliance, Audit, Technology and peer R&C teams to assure appropriate management of Operational Risk processes and timely closure of issues/risks.

Facilitates accurate and appropriate reporting of operational risks to senior management and the Board of Directors.

Promotes the use of risk indicators through transparent reporting and proactive response to changing trends.

Supports corporate initiatives related to Operational Risk management objectives and ensures timely and common execution across PBWM Operations and Fraud through the in-business R&C teams.

Drives the strategic direction of Operational Risk Management for PBWM Operations and Fraud, working with colleagues around the globe to:

  • Identifies emerging operational risks in the context of the current economic, regulatory and business environment and assure that measures are being taken to mitigate these risks.
  • Analyzes operational risk data (typically losses, metrics or assessment results) to identify areas of excessive risk and to ensure that mitigation efforts are having the desired effect(s).
  • Investigates causes for metrics that are deviating from trends and escalate situations that pose excessive risk(s).
  • Identifies root causes of major internal losses and ensure actions are taken to reduce the risk of loss from similar causes.

Upholds the Operational Risk Policy through oversight to assure policy and regulatory compliance.

Interfaces with Regulators on Operational Risk matters.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


·15+ years relevant experience

·Working knowledge of regulatory requirements associated with consumer banking products inclusive of deposit, lending and investment products in addition to private bank products for high-net-worth individuals.

·Extensive experience governing or directly managing operational risk for complex operations team.

·Experience working directly with banking regulatory agency staff to drive transparent and actionable dialogue

·Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.

·Strong Leadership Skills-Operates as a leader, with an understanding and appreciation for diverse backgrounds. Serves as a point of escalation for key issues or time sensitive decisions.

·Acts decisively in high-risk scenarios, assessing a situation based on available data, experience, intuition, and judgment.

·Ability to respond to challenges with creative solutions, adapts to changing business needs. Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.

·Acts as a role model for managing people, coaching, and serving as a mentor.

·Champions diversity and seeks to recruit, retain, and develop talent. Supports mobility.

·Excellent Communications skills verbal & written. Active listening skills.


·Bachelor’s/University degree, Master’s degree preferred; managerial experience


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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