Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Operational Risk Officer - USPB CBORC Risk Identification - VP

Job Req ID 22511387 Primary Location Irving, Texas; San Antonio, Texas; Wilmington, Delaware; O'Fallon, Missouri; Jacksonville, Florida; Fort Lauderdale, Florida; Tampa, Florida; New York, New York; Florence, Kentucky; Elk Grove Village, Illinois; Gray, Tennessee Job Category Risk Management
Apply Now

The Operational Risk Officer is a strategic professional who stays abreast of developments within operational risk and contributes to directional strategy of the U.S. Personal Banking (USPB) Consumer Business Operational Risk & Controls (CBORC) Risk Identification (UCRI) team. Requires in-depth understanding of Operational Risk framework elements with experience in the Consumer Finance industry and products (e.g. Retail Bank, Mortgage, Credit Cards, etc.). Leads the quarterly Key Operational Risk (KOR) Refresh process, collecting and evaluating operational residual risk data and information (e.g. operational losses, significant issues, emerging issues/risks, etc.), in partnership with other CBORC colleagues, to identify concentrations of residual risk outside of Citi's tolerance that require additional measurement and/or monitoring. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information, and with input from multiple people and on various teams.  Developed communication and diplomacy skills are required in order to guide, influence, and convince others, in particular colleagues in other areas of USPB CBORC areas as well as with Operational Risk Management second line of defense partners. Significant impact on the success of the KOR qualitative assessment through collection and organization of complex deliverables. Work impacts the entire USCB business, which eventually affects the overall performance and effectiveness of the USPB CBORC organization.


  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes related to USPB Key Operational Risk (KOR) and Key Indicator (KI) Program to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Independently assesses risks to identify root cause and manifestation that persistently leads to operational risk losses and recommends ways to measure and monitor the drivers of those risk manifestations.
  • Develops actionable, analytical reporting of monthly Key Indicator (KI) breaches and trends for senior management
  • Facilitates Key Operational Risk (KOR) and KI specific operational risk forums and other related governance meetings
  • Coordinates with Business Control Heads (BCH), operational risk subject matter experts, business process owners, and second line of defense Operational Risk Management to ensure requirements of applicable Standards and related Procedures are met.
  • Serves as a subject matter expert for Key Operational Risks (KOR) and Key Indicators (KI)
  • Collects and analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
  • Collaborates to resolve any issues which fall within the terms of the contract. Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 6-10 years operational risk management experience navigating and networking across an enterprise utilizing internal and external resources
  • Excellent verbal and written communication skills
  • In depth knowledge of ORM Policy and MCA (Managers Control Assessment) program. processes and technology platforms supporting the MCA program.
  • Strong understanding of Issue Management practices.
  • Strong Microsoft Word, Excel, PowerPoint, OneNote skills.
  • Risk and control experience in consumer banking preferred.
  • Experience leading risk forums encompassing stakeholders from all lines of defense will be an added advantage.
  • Applicant should have strong analytical skills and ability to develop ad hoc proposals and recommendations in an executive level format.
  • Ability to multi-task and manage multiple projects simultaneously
  • Ability to present a compelling case to influence others where appropriate


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs