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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Operational Risk Officer - VP - Hybrid

Job Req ID 22516356 Primary Location Irving, Texas; San Antonio, Texas; Wilmington, Delaware; O'Fallon, Missouri; Jacksonville, Florida; Atlanta, Georgia; Fort Lauderdale, Florida; Tampa, Florida; New York, New York; Florence, Kentucky; Elk Grove Village, Illinois; Gray, Tennessee; Sioux Falls, South Dakota Job Category Risk Management
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The Operational Risk Officer is a strategic professional who stays abreast of developments within operational risk and contributes to directional strategy of the U.S. Personal Banking (USPB) Consumer Business Operational Risk & Controls (CBORC) Risk Identification (UCRI) team.Requires in-depth understanding of Operational Risk framework elements with experience in the Consumer Finance industry and products (e.g. Retail Bank, Mortgage, Credit Cards, etc.).


  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Independently assesses risks to identify root cause and manifestation that persistently leads to operational risk losses and recommends ways to measure and monitor the drivers of those risk manifestations.
  • Coordinates with PBW CAO Senior Operational Risk Managers, operational risk subject matter experts, business process owners, and second line of defense Operational Risk Management to ensure requirements of applicable Standards and related Procedures are met.
  • Serves as a subject matter expert for Operational Risk events
  • Work closely with Independent Risk Managers, Finance, Accounting, FRSS (Finance & Risk Shared Services) and 1st Line of Defense with identifying and managing Operational Risk events
  • Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
  • Collaborates to resolve any issues which fall within the terms of the contract.
  • Curious, seek knowledge & ask questions to improve & enhance Ops Loss process
  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 6-10 years operational risk management experience navigating and networking across an enterprise utilizing internal and external resources
  • Excellent verbal and written communication skills
  • Customer focused with excellent interpersonal skills and ability to work well in a team environment collaborating across diverse groups


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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