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Manager, Data Scientist- Advanced Customer Analytics

Job Req ID 21364965 Primary Location Irving, Texas; Wilmington, Delaware Job Category Marketing
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This role is required to lead advanced analytical model development and application to improve customer experience within US Consumer Business.

Job Description

  • The Senior Data Scientist – Advanced Customer Experience Analytics is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business.
  • Drive the development of customer experience models that enable real time decisions on next best servicing action.
  • Extract actionable insights based on advanced analysis of customer behavior
  • Derive analytical insights that enable hyper personalization of customer experience
  • Typically a small number of people within the business that provide the same level of expertise.
  • Excellent communication skills required in order to negotiate internally, often at a senior level.
  • Extract actionable insights based on advanced analysis of customer behavior
  • Extract actionable insights based on advanced analysis of customer behavior
  • Accountable for significant direct business results or authoritative advice regarding the operations of the business.
  • Necessitates a degree of responsibility over technical strategy.
  • Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.


  • Provide insight to Drive business decisions based on online behavioral tracking and, where necessary, the inclusion of offline data, working closely with business teams to identify and explore opportunities to cross-sell services and support new client acquisitions.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5+ years of experience in digital customer analytics; managing stakeholders and influencing others
  • Experience in financial services or customer experience analytics in a retail consumer industry
  • Ability in strategic thinking and the ability to frame business problems
  • Excellent analytical, technical and/or statistical skills with proven ability to translate large volumes of data
  • An influencer who communicates clearly and frequently to both technical analysts and non-technical business leaders
  • Intellectually curious, consistently seeking and developing new opportunities


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:



Job Family:

Customer Experience


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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