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Loan Operations Quality Control - AVP / Irving, TX

Job Req ID 22514732 Primary Location Irving, Texas Job Category Operations - Transaction Services
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Candidate will be responsible for managing North American Loan Operations Quality Control for one or more high risk processes, such as payments, pricing, invoicing, onboarding, or reporting.  This is a newly established function which provides in process (pre-completion) reviews and approvals for selected processes through a risk based approach. 

Key Responsibilities:

This role is for a Quality Control Operations Lead, who will  look after the following:

  • Manage the daily workflow of ‘in process’ quality control requests for one or more high risk functions

  • Complete in depth reviews of in process transactions to ensure the highest level of accuracy

  • Identify potential errors for discussion and review real time prior to completion of the transaction

  • Serve as a subject matter expert in the designated high risk functions, providing expertise to the team more broadly as needed

  • Support end to end lifecycle controls and thinking, challenging existing processes to improve as needed

  • Ensure timely reviews of all requests to maintain service levels to the business and external counterparties

  • Follow-up on the timely remediation of errors and observations identified

  • Manage the daily, weekly, monthly reporting metrics

  • Develop and implement timely action plans as needed

  • Build partnerships with key functional owners to find solutions and encourage open dialogue and innovation

  • Partner with other quality related functions to identify and implement best practices

Knowledge/Experience:

  • A proven track record with at least 5+ years of financial Operations experience

  • Experience and knowledge of end to end Institutional banking loan cycleand solid understanding of direct/indirect lending products and practices

  • Knowledge of lending platforms like Loan IQ, ACBS

  • Exposure in reviewing credit agreements

  • Payments / reconciliation cycle experience

  • Regulatory concepts and other key areas of risk within the operations and data environments

  • Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations

  • Ability to perform reviews or processes and identify issues/ gaps.

Qualifications:

  • A business related degree would be advantageous, however less relevant than extensive ‘in situ’ experience

Skills:

  • Ability to manage control practices demonstrating a risk-based approach

  • Exhibit strong written and verbal communication skills.

  • Possess the ability to work with various levels of management and build and maintain effective working relationships

  • Strong influence/negotiation skills.

  • Ability to proficiently use MS Office products, particularly Excel and PowerPoint

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Job Family Group:

Operations - Transaction Services

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Job Family:

Loan Documentation and Processing

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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