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Loan Operations Quality Control - AVP / Irving, TX

Job Req ID 22516085 Primary Location Irving, Texas Job Category Operations - Transaction Services
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Candidate will be responsible for managing North American Loan Operations Quality Control for one or more high risk processes, such as payments, pricing, invoicing, onboarding, or reporting.  This is a newly established function which provides in process (pre-completion) reviews and approvals for selected processes through a risk based approach. 

Key Responsibilities:

This role is for a Quality Control Operations Lead, who will  look after the following:

  • Manage the daily workflow of ‘in process’ quality control requests for one or more high risk functions

  • Complete in depth reviews of in process transactions to ensure the highest level of accuracy

  • Identify potential errors for discussion and review real time prior to completion of the transaction

  • Serve as a subject matter expert in the designated high risk functions, providing expertise to the team more broadly as needed

  • Support end to end lifecycle controls and thinking, challenging existing processes to improve as needed

  • Ensure timely reviews of all requests to maintain service levels to the business and external counterparties

  • Follow-up on the timely remediation of errors and observations identified

  • Manage the daily, weekly, monthly reporting metrics

  • Develop and implement timely action plans as needed

  • Build partnerships with key functional owners to find solutions and encourage open dialogue and innovation

  • Partner with other quality related functions to identify and implement best practices


  • A proven track record with at least 5+ years of financial Operations experience

  • Experience and knowledge of end to end Institutional banking loan cycleand solid understanding of direct/indirect lending products and practices

  • Knowledge of lending platforms like Loan IQ, ACBS

  • Exposure in reviewing credit agreements

  • Payments / reconciliation cycle experience

  • Regulatory concepts and other key areas of risk within the operations and data environments

  • Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations

  • Ability to perform reviews or processes and identify issues/ gaps.


  • A business related degree would be advantageous, however less relevant than extensive ‘in situ’ experience


  • Ability to manage control practices demonstrating a risk-based approach

  • Exhibit strong written and verbal communication skills.

  • Possess the ability to work with various levels of management and build and maintain effective working relationships

  • Strong influence/negotiation skills.

  • Ability to proficiently use MS Office products, particularly Excel and PowerPoint


Job Family Group:

Operations - Transaction Services


Job Family:

Loan Documentation and Processing


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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