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In Business Risk and Controls Leader - C-15 - Hybrid

Job Req ID 22577884 Location(s) Irving, Texas; San Antonio, Texas; Wilmington, Delaware; O'Fallon, Missouri; Jacksonville, Florida; Miami, Florida; Atlanta, Georgia; Fort Lauderdale, Florida; New York, New York; Elk Grove Village, Illinois; Gray, Tennessee; Sioux Falls, South Dakota; Charlotte, North Carolina; New Castle, Delaware Job Category Compliance and Control
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The Compl Bus Control Dir (Mgr) manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an integral member of the functional leadership team within a country/site location, job family, or line of business.


  • Responsible for leading the internal Chief Administrative Office (CAO) business control teams; working with leaders and business/functional leaders to ensure control policies and practices provide continuing value to the organization and ensure compliance with all applicable regulatory & policy requirements.
  • Accountable for audit and exam management, change control, regulatory/policy adherence, and 3rd party vendor audit and resolutions.
  • Work with other control leaders to identify, leverage and implement best practices and processes across Citi to strengthen our control programs.
  • Serve as a senior advisor to various operations based units across the firm.
  • Applies knowledge of business products, processes and technology to identify opportunities for further strengthening of the control environment across the business.
  • Provides leadership in an evolving and increasingly complex regulatory environment.
  • Ensures business requirements are identified, implemented, and monitored and that identified issues are remediated.
  • Holds the team and process owners accountable to self-identify issues and escalate emerging risks.
  • Exercises full accountability for end results, budgeting, planning and significant contribution to future strategy of the area.
  • Maintains and builds a team with the skills to carry out the mission of the team. Develops talent based on career goals to ensure succession planning.
  • Responsible for ensuring consistent implementation of the MCA, alignment to common Key Operational Risks and Key Risk Indicators.
  • Keeps abreast of competitive landscape. Is considered a subject matter expert in the field of control management.
  • Leads and drives gap analysis reviews against regulatory requirements; identify and close gaps.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 15+ years of experience.
  • Experience in Operational Risk and MCA required. Knowledge of other risk disciplines (market risk, credit risk) a plus.
  • Proven success demonstrating strong judgment, thought leadership, critical thinking, and problem-solving skills.
  • Knowledge of the regulatory requirements impacting operational risk standards and activities.
  • Strong ability to clearly articulate a business unit's function, priorities, controls, and the impact issues have on business.
  • Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
  • Demonstrated ability to prioritize and drive results with a high sense of urgency.
  • Ability to balance strategic priorities with tactical actions that have an impact on business goals and financials
  • Ability to lead and manage cross-functional teams, with broad accountability in operational risk (e.g. issue management, risk assessments, control design, audit readiness, regulatory mapping, loss events, etc.).
  • Proven track record of attracting, retaining, and motivating world-class diverse talent and building diverse, high performing teams.
  • Ability to work across and build strong partnerships with all functional and business partners.
  • Excellent communication, intrapersonal and presentation skills required in order to influence and negotiate both internally and externally at a senior leadership level.


  • Bachelor’s/University degree or equivalent experience, potentially Master’s degree and managerial experience


Job Family Group:

Compliance and Control


Job Family:

Business Control


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Salary Range:

$170,000.00 - $300,000.00


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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