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Head of Cloud Security - Site Reliability Engineering (SRE) - C15

Job Req ID 24762345 Location(s) Irving, Texas; New Castle, Delaware Job Type Hybrid Job Category Technology
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Overview of the Organization:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Overview of the Chief Information Security Office:

The Chief Information Security Office (CISO) is responsible for looking after the cyber security of all of Citi’s technical assets. It has several new and exciting programs utilizing cutting edge cloud and container technologies, with a view to ensuring that our cyber security is best in class and offers reassurance to our wider business lines and clients alike.

Overview of the Role:

This role sits within the Cloud Security team which is responsible for Private and Public Cloud Security, Container Security as well as strategic Secrets products. As we look to expand our programs, we are creating a consolidated SRE team that will work across our portfolio of products.

As the Head of the SRE team, you will be responsible for creating our SRE strategy and operating model,  leading the team on a multiyear transformation journey.

You will hire and build out our SRE team, building a modern and best in class capability to proactively ensure the stability, resilience and scale of our services for our clients.

Engineering excellence and secure by design are important principles for our CISO organization. You will inspire the team to raise the bar on both our existing products but also the frameworks and capabilities that are engineered within the SRE team.

Partnership and collaboration are key. You will work closely with the existing Engineering and Operations teams, as well as senior leadership, to gain buy in for your approach building out the SRE capability alongside evangelizing SRE best practice and techniques for the wider organization. Reducing TOIL will be paramount to your success.

What the role covers:

  • Create and deliver a SRE programs for Cloud Security providing a best-in-class capability
  • Recruit, build and lead a SRE team covering the Cloud Security portfolio, starting with Container Security and gradually expanding
  • Provide leadership and guidance across the SRE team, thought leadership across the wider CISO organisation for SRE.
  • Manage multiple stakeholders across Engineering, Operations and CISO Leadership, as well as partner teams within the wider Citi organisation
  • Actively owning production level incidents till resolution

Job Skills/ Qualifications:

  • Bachelor’s degree or equivalent work experience
  • 12+ years of relevant work experience
  • Certification or formal training in site reliability engineering concepts and practices
  • Experience leading SRE teams at scale with demonstrable results with wider experience in training, developing, and retaining talent.
  • Prior experience of building and managing SLIs, SLOs and observability capabilities at a large scale.
  • Highly motivated self-starter with excellent interpersonal and communication skills. Able to communicate efficiently at all levels of seniority to create change.
  • 10+ years experience in Python (preferable) or Java, on large scale systems
  • Experience of k8s and container technologies such as Docker, Openshift and EKS.
  • Experience in building and leading teams, mentoring junior team members and championing their work.
  • Ability to work in a matrix environment and partner with virtual teams. Highly effective navigating large and complex organisations.
  • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements.
  • Experience working in CISO or security led organizations desirable


Job Family Group:



Job Family:

Systems & Engineering


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Jun 28, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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