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Director Strategic Enterprise Assessments

Job Req ID 23630207 Location(s) Irving, Texas; Jacksonville, Florida; Tampa, Florida Job Category Risk Management
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds.

Job Description:

The ORM Director Strategic Enterprise Assessments will report to the Head of Transformation and Regulatory Engagement for Operational Risk Management, who is a direct report of the ORM CRO.

The ORM Strategic enterprise assessments function is part of the transformational effort focused on the analysis, synthesis, and articulation of a comprehensive enterprise-wide assessment of operational risk across for reporting to senior management and regulatory stakeholders. This is part of a strategic initiative to better align oversight activities undertaken across all of Citi’s activities by dedicated ORM coverage teams spanning regions, businesses, and operational risk sub-types.

The ORM Director Strategic enterprise assessments, needs to have a strategic understanding of both ORM risk policies and practice, be able to engage with multiple senior stakeholders, provide effective challenge to current practices, and effectively work across multiple teams and business lines to execute on the mandate.  The position requires excellent communication skills to work and negotiate internally at senior levels and report externally to Regulators, Auditors, and the Board.  The incumbent will need to own and drive execution of the vision for strategic outcomes and be able manage multiple priorities simultaneously. Staying abreast of industry best practices to ensure that Citi’s Operational Risk oversight and the ORM function are best-in-class is a necessity.

This opportunity is not based in the hub locations:

Key Responsibilities:

  • Devise and deliver a comprehensive mechanism/set of protocols to ensure oversight activity undertaken by ORM oversight teams can be effectively analyzed, evaluated and synthesized to ensure delivery of succinct view of Operational Risk within Citi with a focus on key imperatives (critical business services, resilience of high impact services, Citi’ competitive advantages, etc.) with due focus on regional nuances and regulatory areas of interest.
  • Specifically, design/refine end-to-end ORM oversight model (including consideration of structured and unstructured oversight engagement work) analyzing output from segment, region, and risk types to identify blind spots & opportunities for pan-segment/ region coverage – drive the process to ensure oversight is performed so to facilitate identification of high impact / value insights to assist 1LoD business and management to make better-informed decisions.
  • Further evolve the process to enable guidance of oversight activities through-the-process with the implementation of comprehensive procedures, guidance and an Oversight Council to vet all ORRs scheduled. The ORRs scheduled to be informed by focus areas for regulatory and Citi senior stakeholders
  • Lead and manage ORM Issue Council ORMIC review and challenge
  • Drive MIS content uplifts ORM wide to strengthen the ability to express ORM opinion at the enterprise level
  • Development and maintenance of ORM Enterprise collateral and inventory
  • Assist with the definition of the ORM Working Model and retain responsibility for keeping it up to date on an ongoing basis. The ORM operating model is to include principles of operation for all ORM teams and functions.
  • Responsibility for initiating and undertaking industry collaboration with peers and ORM functions at other banks to understand and implement international best practices in ORM.
  • Act as interim back-up for the Head of Transformation and Regulatory Engagement in his absence.


  • Prior experience having overseen an enterprise-wide oversight program in the 1st 2nd or 3rd line of defense with a clear knowledge and understanding of the several approached that may be taken to perform ongoing oversight. Familiarity with scale and complexity a must.
  • 15+ years of experience in US financial services industry (ideally banking)
  • Risk management/oversight experience is a must.
  • General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions, understanding of Heightened Standards and other consumer regulations preferred.
  • Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts.
  • Track record of leading and driving change through influence even in the absence of direct reporting lines
  • Demonstrated ability to think strategically, analytically, and creatively problem solve.
  • Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests.
  • Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity.
  • Experience of constructively challenge others at all levels and across boundaries to deliver better results; invite challenge.
  • Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients.


  • Thought leadership and innovation – use innovation and entrepreneurial dexterity to develop an effective program that satisfies the issues at hand, but remains simple, flexible, and adaptable for future changes
  • Leadership and talent development – independently lead the project and key contacts to successfully deliver; ability to build out a highly effective team where people management and leadership as well as the ability to develop the talent pipeline is vital
  • Demonstrate strong communication, interpersonal and negotiation skills – proven written and verbal communication is key given the various levels of management and regulatory interaction required. Ability to discern when to adapt working style to others or when to decide, implement and move forward
  • Self-motivated, independent and detail oriented
  • Culture carrier and change agent
  • Risk Management and Controls experience; working knowledge of Citi policies is preferred.
  • Prior Internal Audit, Bank Regulatory or Quality Assurance experience is preferred.
  • Program and project management – ability to work towards the greater goal, while aware of, executing on, and closely monitoring details of sub-steps in the overall project and deliver on time


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Salary Range:

$170,000.00 - $300,000.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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