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Digital Product Management Analyst

Job Req ID 21330524 Primary Location Irving, Texas; Elk Grove Village, Illinois Job Category Product Management and Development
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Job Description:

We are seeking a talented, imaginative and energetic professional who is passionate about providing credit card customers with best in class digital experiences and features that enhance and simplify the process of managing their credit card accounts online.  The Digital Product Management (PM) Analyst is a professional who stays abreast of digital developments within and beyond the financial servicing industry.  Contributes to our digital credit card servicing strategy.  Knowledgeable in the areas of digital customer experience definition, development and delivery.  Requires basic credit card industry commercial awareness, and increases knowledge depth through execution of digital initiatives.  Developed communication and negotiation skills are required in order to guide, influence and convince others; in particular colleagues in other segments of the business and occasionally external customers and service providers.  Responsible for development of digital feature and customer experience deliverables.  Work impacts an entire functional area that is centered around providing customers with digital credit card account servicing, and directly contributes to the achievement of our digital servicing goals.

Responsibilities:

  • Contributing to digital platform, product and customer experience enhancements in a fast-paced environment.
  • Providing input and contributing to the development and execution of digital servicing strategic plans and roadmap.
  • Translating business objectives into clear and actionable requirements and supporting digital customer experiences.
  • Engages with an experienced cross-disciplinary staff to conceive, design and develop innovative digital servicing solutions that drive customer engagement and satisfaction.
  • Maintaining digital business expertise and ownership of one or more digital servicing capabilities and associated experiences. 
  • Makes appropriate tradeoffs to optimize digital servicing capabilities and experiences while meeting aggressive go-to-market timeframes.
  • Appropriately assesses risks and controls when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 3-5 years of experience.
  • Results-driven professional who is passionate about designing best-in-class digital servicing experiences and staying at the forefront of cutting-edge technology in the servicing space.
  • Experience in Agile and Waterfall planning and delivery processes.
  • Knowledge of and experience working with Jira work planning and management utility.
  • Experience in contributing to and in some cases leading digital initiatives with demonstrated success in driving improved digital customer servicing experiences that reduce servicing expenses.
  • Experience working with developers, architecture engineers, and internal stakeholders to understand what is technically possible, and how to translate options into the delivery of market leading customer experiences.
  • A results-driven professional who is passionate about designing best-in-class digital servicing experiences and staying at the forefront of cutting-edge technology in the servicing space.
  • Ability to communicate effectively with digital business peers, management, and technical teams.

Education:

  • Bachelor's Degree in Computer Science/Business Management/Engineering

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Product Management and Development

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Job Family:

Digital Product Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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