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CTI Services Risk and Control Head

Job Req ID 23603567 Location(s) Irving, Texas; Tampa, Florida; New York, New York Job Category Risk Management
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Citi Technology Infrastructure (CTI) provides critical technical foundation to the firm and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi's workforce to be the best for our customer. From its position at the heart of the firm, CTI's mission is to ensure our foundations enable Citi to fulfill its own mission – to responsibly provide financial services that enable growth and economic progress.

CTI Services designs and operates the physical, networking, computing, and data foundations on which the company runs and the tools Citi's people use to do their jobs worldwide. CTI Services includes:

·Infrastructure Services

·Data Services

·Cloud Services

·End User Services

·Mainframe and Host Services

·Inventory and Enterprise Application Services

The CTI Services Risk and Control Head manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products/services is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. Excellent communication skills required in order to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and the organization as a whole. Develops medium- to long-term plans and executes functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units. Provides input into strategic decisions affecting job family or function within a region or business. Full management responsibility of multiple teams, including management of people, budget, and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital, or business operations. Typically, a direct report to an EB role and sits on the highest functional leadership team within a region or global business.


·The position leads the execution of the operational risk management policy for these businesses including the Manager Control Assessment (MCA), Annual Risk Assessments, establishing controls, coordination with utility functions to deliver issue management, quality control monitoring, and third party risk management activities for the businesses.

·Work closely with Business Leaders in the businesses as a member of their extended leadership team, as well as Independent Operational Risk Management (ORM), Corporate and Sector Compliance, Internal Audit, Legal, Operations, and other cross functional partners to assess and strengthen the control environment.

·Work across all business functions to define the key control monitoring metrics, assess controls, and conduct disciplined review of all key processes.

·Integrate with Global Functions, including Independent ORM, Risk, Compliance, and Audit to identify and mitigate cross-business risks.

·As a member of the business management team, conduct and deliver operational risk assessment results and status; provide vision and leadership for strengthening the control environment.

·Develop vision and strategy for operational risk reporting for all business functions.

·Lead development team to deliver reporting.

·Interpret and implement Operational Risk Management policy. Work with business process owners to ensure consistent implementation within functions.

·Lead issue mitigation for significant operational breaks, identification of root cause, make recommendations for future prevention, provide governance to ensure remediation and improvements.

·Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


·15+ years’ experience in Financial Services.

·Specific Risk experience in Operational Risk. Knowledge of other risk disciplines (market risk, credit risk) a plus.

·Specific Technology Infrastructure Operations Management is a plus.

·Advanced analytical ability, asks insightful questions, breaks analytical challenges into workable components and draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.

·Proficient in developing new ideas to mitigate risk and improve current processes.

·Prioritizes high impact potential problems effectively.

·Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.

·Articulates clearly how risk technology supports unit's business, as well as the issues due to gaps between the current technology and known business requirements. Ability to measure and assess the impact of stress shocks including fat-tailed risks.

·Well versed in reviewing the dimensions of franchise risk.

·The role requires strategic thought leadership in driving efficiency and effectiveness of the control environment, ensuring effective Manager's Control Assessment programs and accurate reporting and escalation to the business stakeholders.


·Bachelor’s/University degree or equivalent experience, potentially Master’s degree; managerial experience


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Salary Range:

$250,000.00 - $500,000.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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