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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Cash and Trade Processing Rep 2- Tuesday to Saturday 3pm-11:30pm

Job Req ID 22584079 Location(s) Irving, Texas Job Category Operations - Transaction Services
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  • A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment.
  • Public Sector Lockbox operations experience preferred.
  • Strong proficiency and productivity in at least three functions (mailroom, batching, scanning, data entry, dispatch, and etc.)   Proficiency includes all aspects of that function.
  • Must have consistently proven high quality metrics above standard in the functional areas. 
  • Must have strong attention to detail, proficiency with numbers, and solid organization skills.
  • Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment.
  • Demonstrated history of flexibility, performing various functions within multiple functional areas.
  • Intermediate Microsoft Office required. TMS and Citrix skill preferred.
  • Effective written and verbal communication skills.
  • Ability to perform a full shift of standing and lifting up to 40 lbs.
  • Demonstrated history of working independently while being a respectful team member.
  • Able to work additional hours based on business needs.
  • Able to work a weekend day.
  • Manual dexterity required, all tasks are repetitive.
  • U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position.
  • Must pass an extensive background check (renewed every 5 years).
  • High School diploma or GED required.

Business Overview:

The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents.  The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients.  A successful candidate must be able to work most holidays and weekends, and successfully complete the background and Treasury File process.


  • Primary responsibility for this position is to process Public Sector applications specifically in client-impacting and quality control functions such as intercept, sRGB review, end-of day cutoff, dispatch auto verification, reject processing, data entry, etc.
  • Responsibilities may also include accurate data entry of both alpha and numeric data entry to process Public Sector Records
  • As a critical member of operations production team, meet and/or exceed production and quality standards across minimum of three of the site’s functional areas, as well as being a subject matter expert
  • Professionally interact with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
  • Fully understand the full operational flow and perform multiple operational functions as business needs fluctuate throughout the business day
  • Within a strictly regulated environment, adhere to all departmental policies, client requirements, and compliance guidelines
  • Expected to identify potential issues, recommend solutions and escalate to local management as necessary
  • Expected to identify and submit process improvements
  • May support training needs

May participate in projects and/or committees as appropriate


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Salary Range:

$39,520.00 - $46,800.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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