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Global Wealth Technology Head of Transformation

Irving, Texas| New York, New York| Jersey City, New Jersey

Job Req ID 22495391
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


The Head of Transformation will be part of the Citi Global Wealth Technology (CGWT) Leadership Team and report directly to Global Head of CGW Technology.   

The CGWT Transformation group is newly established and will be responsible for providing oversight, standards, and central reporting for Citi’s at-risk regulatory and cross-company remediation programs.

This role will be responsible for bringing together the overall story and plan across all the Regulatory Transformation pillars within CGWT, including organization of the plan, capturing the improvements we are making through gap assessment and the interaction with the various transformation pillars.  In addition, this role will be responsible for effective oversight of large programs, identifying and managing interdependencies between programs and providing transparency to senior Citi stakeholders and regulators.

Key Responsibilities:

  • Dedicated senior technology professional dedicated to Transformation
  • Owns end-to-end technology plan (milestones and deliverables along with timing, resourcing) in support of Consent order execution across various Program Groups
  • Acting as liaison between CGW Technology and CAO Transformation Office
    • Consistent communication at the senior-most levels
    • Resourcing and resource constraint resolution (in support of Consent order execution against BAU or other programs)
    • Prioritization of Consent order tech demands vs existing tech initiatives (where there are conflicts) and work with Citi Tech to resolve such conflicts
    • Resolve other tech issues as needed (e.g., collision between Program groups, appropriate tech solutioning)
    • Financial and budget implications
  • Bring together the plan across all the Transformation pillars
    • Support implementation of common PMO standards, formats, reporting and closure process for the large regulatory transformation programs
    • Develop and maintain strong working relationships with all Leads, key Citi stakeholders and regulators
  • Defining scope, target state, and success criteria 
    • Ensure all programs have conducted comprehensive analyses of regulatory feedback and expectations, peer practices, underlying issues and their root causes, and review and challenge the comprehensiveness and quality of the conclusions from the analyses
    • Provide review and challenge of each program’s defined scope, target state, and success criteria to ensure it fully addresses the letter and the spirit of the regulatory feedback, broader supervisory expectations and underlying issues and root causes, and is embedded in a broader strategic vision
    • Look across programs and initiatives to identify related and interdependent elements and provide recommendations, where needed, for combining programs and initiatives to achieve greater remediation effectiveness and efficiency
    • Escalate any issues on program structure and scope, as needed, to the Head of CGWT
  • Defining program structure and accountability  
    • Provide review and challenge of remediation plans for each program, including definition and timing of workstreams, deliverables and other milestones against commitments, dependencies, and staffing
    • Continuously ensure that programs have clearly identified roles and responsibilities and have appropriately identified, and are engaging, all relevant Citi stakeholders with appropriate accountability
    • Escalate any concerns related to program structure and/or insufficient accountability, as needed, to the Head of CGW Technology
  • Identifying critical interdependencies among programs
    • Identify and address related scope across programs, other initiatives, and existing frameworks to ensure end-to-end remediation and compliance across Citi
    • Identify, size, and address, where necessary, critical delivery interdependencies within, and across, significant programs
    • Track milestone dependencies across programs and escalate and address milestone delays, as needed
    • Escalate interdependencies that may put programs at risk, as needed, to the Head of CGW Technology
  • Overseeing and accelerating execution
    • Provide “credible challenge” for all aspects of the PMO process, including RAG ratings, KPI’s, status updates, adherence to dates and deliverables, and quality of deliverables
    • Identify and address program resource constraints (e.g., program management, SME’s, technology) in collaboration with Program Leads and provide staffing support for major initiatives to augment embedded staff, as needed
    • Escalate significant remediation issues in a timely manner to the Head of CGWT, and take direct control of challenged or At-Risk programs by deploying central acceleration teams to accelerate execution, if and as needed
    • Produce timely and consistent PMO status reporting that can be used to update management, the Board, and regulators
    • Provide periodic updates to respective Regulatory Engagement Leads on status of critical remediation programs of interest to Citi’s regulators
  • Ensuring closure and change management
    • Perform end-to-end review and challenge of program deliverables to confirm quality and adequacy of deliverables against program target state and regulatory commitments and expectations
    • Coordinate with Internal Audit on internal closure process for the program
    • Ensure sustainability of programs through appropriate capability building and implementation of best practice change management



  • Substantial broad experience in transformation roles including significant experience managing large complex cross-company transformation programs
  • Specific subject matter expertise regarding transformation and program management disciplines and a strong business understanding of the products and services Citi offers
  • General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
  • Track record of successfully overseeing complex large-scale transformation programs ideally including regulatory remediation programs at peer institutions
  • Track record of managing senior internal relationships and demonstrated experience in leading sustained change and change management efforts
  • Well-developed listening skills and a strong ability to engage at the executive management level
  • Articulate and effective communicator, both orally and in writing
  • Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests 
  • Strong leadership skills with a proven track record in driving positive and sustained change


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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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