Skip to main content

Careers

COVID-19:

The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Fraud Detection Analyst

Job Req ID 22466629 Primary Location Ho Chi Minh City, Vietnam Job Category Operations - Services
Apply Now

This is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team.The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Responsibilities:

  • Perform short and long term forecasting analysis and standardized fraud analysis
  • Make judgments based on practice and precedence, and work within guidelines, under general supervision
  • Develop and maintain working knowledge of business/industry standards and practices
  • Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
  • Identify inconsistencies in data or results, and exchange information in a concise and logical way
  • Impact the business directly through the quality of the tasks/services provided
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • Relevant experience in a related role
  • Knowledge and previous experience in the Investigation and Fraud claims process
  • Experience in trend analysis and alerts in early fraud detection
  • Extensive knowledge of the Bank's Transactional Processing platforms
  • Proficient in Microsoft Office and Access
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment

Education:

  • Bachelor’s degree/University degree or equivalent experience

Location: HCMC

Position Objective:

Support the Detection and Prevention of fraud while balancing the customer experience and financial losses.

The main responsibilities are to perform the application and transaction fraud monitoring and establish contact with customers for notification and case resolution.

Responsibilities

oReview suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely

oResponsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses. 

oAnalyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan

oContact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.

oResponsible for shift/daily/weekly reports.

oProactive escalate and follow-up on resolving system incident and fraud incident.

oAble to work on a 24x7 shift. Meet the productivity and quality expectations for this function.

oProcess offline requests from Acquirers, CPO and other operating units in a timely manner.

oMeet expected service levels in handling CPO inbound calls.

Qualifications

oAbility to read, write and speak English fluently is mandatory. Good communication skills.

oMust be willing to work on rotating shifts to provide 24X7 coverage

oAble to work with minimum supervision. Ability to multi-task and prioritize work

oStrong analytical and problem solving skills.

oExperience working in banking services, call center, retail, etc.

-------------------------------------------------

Job Family Group:

Operations - Services

-------------------------------------------------

Job Family:

Fraud Operations

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs