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KYC Markets Ops Risk Analyst - C11 (Hybrid)

Job Req ID 23625064 Location(s) Heredia, Costa Rica Job Category Risk Management
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The Operations Risk Intmd Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.

Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.


  • Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Provides governance and oversight may include (not limited to) technology operational risk, risk for example.

  • Ensures BAU policies and procedures meet regulatory and business obligations

  • Utilizes MIS to monitor exceptions; and where necessary perform root cause analysis

  • Acts as a point of contact for issue escalation and regulatory exams and audits

  • Tests confirmations and prospectus delivery processes and controls

  • Works with technology teams to develop automated solutions for processing and monitoring

  • Identifies issues, oversee remediation efforts and escalate fails to Middle Office, Compliance, Technology

  • Acts as a subject matter experts and perform business analyses development of related control frameworks

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 2-5 years related experience

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Experience in collecting, and documenting business and technology processes

  • Excellent oral and written communication skills and ability to facilitate discussions

  • Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge

  • Ability to create and deliver presentations to senior levels of management and/or stakeholders

  • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements

  • Willingness to ask questions, challenge the status quo and seek out answers

  • Ability to work independently, multi-task, and take ownership of various analyses or reviews

  • Excellent analytical and problem solving skills


  • Bachelor’s/University degree or equivalent experience


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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