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ICG KYC Quality Operations Sr Manager - C13 (Hybrid)

Job Req ID 23627711 Location(s) Heredia, Costa Rica Job Category Compliance and Control
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The KYC Operations Senior Manager is responsible for accomplishing results through group or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with Compliance and Control groups. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Customer) program at Citi.


  • Provide senior oversight of KYC Operations teams, senior point of escalation for the team and its stakeholders, represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations as well as supporting vendor strategy and third-party interactions

  • People Management & Engagement as well as Talent Development

  • Serve as key contributor to the Global KYC strategy and partner with the Global Management team to develop a target operating model including people, process, and technology

  • Ensure effective governance of tasks and processes with reference to internal policy and external regulation

  • Partner with global Compliance and KYC teams to interpret and implement new Anti-Money Laundering (AML) policies and work toward developing consistent processes and practices

  • Support the ongoing KYC training plan to develop and enhance staff knowledge of business and product

  • Manage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levels

  • Ability to operate with a limited level of direct supervision

  • Can exercise independence of judgement and autonomy

  • Acts as SME to senior stakeholders and /or other team members

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards


  • 6-10 years of experience related to role’s responsibilities

  • Interpersonal & communication skills for managed groups, people, stakeholders, and Senior Management, both verbally and written (Advanced Spanish & English)

  • Strategic and tactical ability to manage group’s work under high-volume workload, prioritizing in an effective manner to deliver result

  • Comfortable navigating complex, highly matrixed organizations

  • Ability to manage Team Leads or Individual Contributors 

  • Able to plan manage and deliver projects / tasks (coordinating the team or as an individual)

  • MS Office package proficiency


  • Bachelor's degree/University degree or equivalent experience

  • Certified in Anti-Money Laundering (plus)

  • Master's degree (plus)


Job Family Group:

Compliance and Control


Job Family:

Business KYC


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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