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ICG KYC Operations Sr Case Analyst - C10 (Hybrid)

Job Req ID 23613045 Location(s) Heredia, Costa Rica Job Category Compliance and Control
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The Institutional Clients Group (ICG) KYC Sr Case Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team.  The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Customer) program at Citi.


  • Conduct client profile reviews for customer accounts.

  • Review all information and documentation ensuring compliance with local regulation and Citi standards.

  • Update KYC forms and client profiles according to policy requirements.

  • Follow up with clients to ensure information is received before due dates.

  • Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due.

  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

  • Support Team Lead with daily tasks related to KYC knowledge 

Minimum Qualifications:

  • Minimum 1 year of experience related to role’s responsibilities 

  • Drive value to our customers in compliance to our operational discipline and quality process.

  • Work experience delivering technical guidance to clients or to business stakeholders

  • Ability to make effective and timely decisions in a complex, highly matrixed organization

  • Interpersonal & communication skills to work with stakeholders and Senior Management, both verbally and written (Spanish & English)

  • Proficient use of Microsoft Applications (Word, Excel, PowerPoint, etc.)

  • Bachelor’s Degree

Preferred Qualifications:

  • University Degree in a related field or equivalent experience

  • Active participation in a KYC project and/or stretch assignment

  • Certified in Anti-Money Laundering (plus)


Job Family Group:

Compliance and Control


Job Family:

Business KYC


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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