Skip to main content


Finance Transformation Office – Central PMO – Program Manager (C13) - Hybrid

Heredia, Costa Rica

Job Req ID 23694355
Apply Now


Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


This role is part of the Finance Transformation Office Central PMO Team and will support the execution teams across regions & business units as they im-plement & deliver solutions in response to Consent Order commitments for the firm. This is a highly visible role that will require strong leadership, project management skills, analytical skills, deep business knowledge, broad and efficient networking across all businesses as needed, sharp and crisp verbal and written communication skills, and regulatory knowledge. Executive level communication will be required. Candidates must have experience in managing concurrent intricate projects, solving complex problems, working across multiple businesses, geographies (international) and organizational levels, and dealing with regulatory-related projects. Knowledge and experience in Risk, Audit, Control Functions, Compliance, Data, and Finance management is preferred. Excellent negotiation and influence skills is required.


  • Individual will be part of a team that supports the business execution of Transformation Consent Order commitments & engagement with our partners and stakeholders.
  • Supports planning, directing, and coordination of day-to-day activities across the Finance plan.
  • Help manage mini projects that will enable tools to help monitor & control execution & gather insights for Finance management.
  • Develop and leverage a singular platform for RFIs and perform analysis and reporting to identify areas for improvement or best practices.
  • Develop solid working relationships with stakeholders & partners in the businesses and functions.
  • Supports execution teams in the identification and escalation of risk and issues to adequate governance forums.
  • Works with stakeholders to ensure CAO program regulatory and business requirements are understood for execution.
  • Drives adherence to Transformation processes, procedures, methods, and standards for program delivery. Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
  • Supports creation of communication and reporting materials used in governance and senior management presentations.
  • Partner with other Central PMO members, Challenge, and Quality Review teams to maintain a focus on excellence in each stage of program management.
  • Manage ongoing training and coaching with the Program Initiative teams to enforce rigor and completeness in our final documentation.


  • 10+ years of experience in financial services or management consulting industry large or medium programs/projects.
  • Experience includes managing / leading risk, compliance, finance, and / or data -related initiatives, supporting standards / policies design and / or execution, and data-related issue management and remediation efforts.
  • Excellent interpersonal relationships with ability to influence and negotiate with stakeholders of different levels in the organization.
  • Critical thinking and excellent problem-solving skills.
  • Should demonstrate commitment to quality and attention to detail
  • Track record of exceptional performance
  • Prior experience in managing regulatory projects
  • Advanced English


  • Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Skill Requirements:

  • Demonstrates managerial maturity in looking out for best interests of enterprise and not solely own business or team.
  • Builds a comprehensive understanding of key clients, subject matter, and priorities.
  • Uses broad knowledge and expertise to clearly define complex issues despite incomplete or ambiguous information.
  • Creates and sustains a network of strong partnerships with the business (relationship and product management) and other functions, particularly decision makers and influencers.
  • Provides support on due diligence, planning, and offers creative solutions to help achieve objectives.
  • Provides well-reasoned, balanced assessments of issues and questions, in a timely fashion.
  • Strong process and project management skills including the ability to manage several large initiatives simultaneously. 
  • Detail oriented, analytical.
  • Considers broad implications of decisions on different functions and units.  Thinks strategically and articulates concepts clearly.
  • Problem-solving and critical thinking skills to recognize and comprehend complex data governance issues, policies, regulatory requirements.

Management Capability:

  • Strategic and project management capabilities coupled with excellent analytic and operational capabilities – able to work at the highest levels, and get into the intricate details.
  • Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency.
  • Proven leader with expertise in client excellence, operations, technology, and project management experience.
  • Exceptional communication and executive reporting and negotiation skills. Is a creative thinker who develops sophisticated new techniques, methodologies, and approaches in own field which directly affect the work of others and the results of the organization.
  • Accomplished change leader: demonstrates a flexible approach and resilience to setbacks and is able to drive operating and culture change.
  • Proven leadership on large cross-functional teams focused on strategic process.
  • Strategically-minded with track record of execution excellence.
  • Prior success working in a large, highly-matrix and complex organization; able to set priorities and 'triage' in a fast-paced, dynamic environment.


Job Family Group:



Job Family:

Finance Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs