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Collections Sr Manager - Gray, TN

  • Primary Location: United States,Tennessee,Gray
  • Education: High School Diploma/GED
  • Job Function: Operations-Collection Defaults
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18006640


Collections Sr Manager

  • Manages one or more teams, staffed by multiple Collection Unit Supervisors. Integrates subject matter and industry expertise to develop collection strategies to limit portfolio delinquencies.
  • Manages occasionally complex and variable issues with significant departmental impact.
  • Manages all training and development needs for assigned personnel.
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc.
  • Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.

  • Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge.
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.
  • Ensures essential procedures are followed and contributes to defining standards.
  • Developed communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties.


  • BS/BA degree or equivalent combination of education/experience
    Preferred Education-Bachelor's Degree
  • Senior level experience in a related role commensurate people management experience.
  • Staff in this area are responsible for identifying and addressing early and late stage collections servicing requirements, needs/issues, volumes, timelines, etc. for a portfolio or group of credit card portfolios.
  • Staff assesses, evaluates and makes recommendations relative to capacity plans and reporting capabilities in order to implement measures to attain portfolio risk goals.
  • Will collaborate with other Risk Operations departments to develop and oversee processes to achieve portfolio loss and expense objectives.
  • Manage, implement, and recommend delinquency strategies. Either directly, or in conjunction with Risk Analytics/Modeling, may be responsible for development and evaluation or reporting tools and analysis.
  • Staff in this area are also responsible for activities across of all stages of collections operations including inbound collections, skip tracing, and all due stage collections.