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Sec & Derivatives Sr Mgr - Vice President

Job Req ID 22560641 Location(s) Getzville, New York Job Category Operations - Transaction Services
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The Sec & Derivatives Sr. Mgr. accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

This position is within the Market Operations Claims Department. Markets Operations Claims is responsible for investigating and settling compensation claims internally and externally for the EMEA and NAM market products; primarily OTC Derivatives, Foreign Exchange, and Cash Securities.


  • Responsible for supporting the management and oversight of Market Operations Claims Department.
  • Responsible for providing analytic/administrative support to Market Operations Management and Business Leads
  • Subject matter expert who develops and implements business initiatives, client solutions, and/or projects affiliated Market Claim activities
  • Responsibility for volume, quality, timeliness and delivery of complex deliverables
  • Accountable for integrity of process, operations and associated results; may have responsibility for planning, budgeting and policy formulation within area of expertise
  • Supports a wide range of internal clients (traders, sales, client delivery, and technology) and external corporate clients
  • Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities
  • Defines, develops, implements and tracks appropriate key metrics and SLAs for the group
  • Committed to process improvement, client service, control, and cost reduction and identifies any opportunity to implement process improvements, service enhancements, or technology enhancements
  • Liaises with internal and external clients to assess service quality and identify areas for improvement
  • Solves complex client queries on claim events and consults with clients as required, applying a solid knowledge of the business to meet client and business needs
  • Provides in-depth and sophisticated analysis to define problems and develop solutions
  • Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business
  • Acts as an advisor or coach to new or junior staff. Builds and maintains effective relationships with colleagues, management, internal/external clients and stakeholders; facilitates and enables change
  • Workflow coordination and managerial oversight for core team/product
  • Manage core team which includes holding team/individual meetings, coaching and strategizing
  • Compliance, control and audit functions including account reconciliation and cash breaks management
  • Transaction authorization (as required)
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 6-10 years of experience
  • Subject Matter Expert in multiple or specific skill sets, business areas or products
  • Effective People management, leadership and development skills
  • Stakeholder management
  • Project management
  • Consistently demonstrates clear and concise written and verbal communication skills


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Operations - Transaction Services


Job Family:

Securities and Derivatives Processing


Time Type:

Full time


Primary Location:

Getzville New York United States


Primary Location Salary Range:

$85,500.00 - $128,260.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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